• Administrative and functional accountability for thirteen customer service and contract management employees responsible for the accurate and timely processing of customer purchase orders and the coordination of rail crossing and wayside system packages per terms of contract.• Manage the order to cash process by coordinating with sales, product management, supply chain, logistics and finance to assure invoice accuracy and on time delivery of product to customer. • Work closely with sales and product line managers to assure customer list and off list system pricing is timely and accurate and all contracts are updated and maintained accordingly.• Established cross functional strategic account teams for national railroads providing increased focus assuring customer expectations are continuously met and that issues are quickly brought to resolution.

• Manage the Procurement process for North America ensuring that suppliers are paid to terms, costs are accurately booked and purchase orders are processed timely and accurately.• Ensure the efficient and effective execution of global procurement work processes to meet business and regulatory requirements.• Deploy and lead an optimum number of knowledgeable personnel to support the development and implementation of Market Supply Strategies. • Administrative and functional accountability for sixty company and contract transactional purchasing and accounts payable employees responsible for Freight Applications, Raw Material and Packaging, MRO, Capital and Contract Administration.

• Administrative and functional accountability for twenty six Customer Service Professionals responsible for $1.0 billion in order management servicing North America.• Responsible for assuring customer service work processes are standardized, best practices are leveraged, tactical projects implemented and strong customer / partner relationships are maintained.

• Administrative and functional accountability for fourteen Pricing Specialists responsible for maintaining customer schedule, off-schedule and contract pricing for North American businesses.• Developed Pricing Specialist roles, responsibilities, standards, deliverables and SAP R/3 training for the newly created Pricing Services Team.• Pricing resource on SAP R/3 system capabilities and limitations assuring data integrity and conformance to SAP R/3 design requirements.• Established functional metrics for measuring time sensitive pricing accuracy resulting in a 47% improvement in “on-time” pricing favorably impacting customer invoicing.• Interfaced with strategic channel partners to assess and optimize the distributor price support process effecting $7.5MM in distributor support annually.

• Administrative and functional accountability for seventeen Sales Service Associates who provide functional expertise for Sales Accounting activities with a budget of $1.8MM.• Managed North American sales invoicing, customer rebates, sales and use tax and all associated adjustments for our $3.5 billion chemical portfolio.• Led the Sales Service function data discovery, validation and synchronization phases of the SAP R/3 system implementation. This included contingency planning, stabilization metrics and staffing.• Assessed team effectiveness resulting in group realignment achieving improved task focus, balanced workloads and the establishment of clear and concise department expectations and standards.• Represented the customer interface of the Y2K Corporate initiative which developed the strategy and methodology for handling the external agent (Customer, Supplier, Government Agency, EDI, etc.).