Wang Joey Email & Phone Number

中国 上海

To operate within the Merch Team, reporting directly to the Operation Manager, responsible for supervising all store operational tasks and supporting the store expansion plans for the assigned region. Customer-Check if store deliver the core concept of Disney Look customer service for assigned region.-Monitor if store resolve customer complaints and provide after sales service in accordance with SOP.Product & Visual-Check the feedback of products line from our market and… Show more To operate within the Merch Team, reporting directly to the Operation Manager, responsible for supervising all store operational tasks and supporting the store expansion plans for the assigned region. Customer-Check if store deliver the core concept of Disney Look customer service for assigned region.-Monitor if store resolve customer complaints and provide after sales service in accordance with SOP.Product & Visual-Check the feedback of products line from our market and communicate with visual merchandising manager and Operation manager.-Supervise and check store products demand, manage transfer in and out between stores and warehouse.-Cooperate with merchandising department in any discount and promotionOperations-Make sure all store staff deliver excellent Disney Look image, in terms of products replenishment, cleanliness in store, furniture layout, and overall maintenance.-Support Guest Service manager to communicate with all relevant departments to ensure the new store opening is on schedule and with appropriate and sufficient stock level and manpower.-Support Guest Service manager in coordinating store activities.-Support Guest Service manager in developing, implementing and monitoring the operation standards of the stores and check the status regularly.-Make sure all stores fully implement anti-theft, and stock room management policy.ProfitStaff management-Provide guidance, coaching and development plan to store management to ensure achievement of store goals.-Enhance store staff’s service conscious, skills and quality by store visiting, communicating, observing.-Work with Guest Service manager， national trainer and HR department to formulate and optimize rewards and penalties policy.-Cooperate with Guest Service manager and HR department to design store staff development plan. Show less

Shanghai

2014/08 -- 至今微软零售店 | Store Manger 行业类别：互联网/电子商务 | 企业性质：外商独资 | 规模：10000人以上 | 职位月薪：15000-25000元/月 工作描述：1， 建立上海部门零售销售团队1) 主要负责微软店中店项目上海销售团队建立，及发展。通过和团队员工的沟通，促成Microsoft品牌形象的建立，顾客体验和成果。2) 参与开店前期和主店（苏宁&国美）的沟通，开店前，店中店建设物料的验收以及协调工作。以及，开店流程、整店的视觉成列标准的建立。3) 负责店中店运营以及销售: 管理库存，协调与主店的关系。建立店中店的顾客服务和结账流程，同时建立良好的员工工作环境和顾客购物环境。成果：1，在只有五名员工的情况下，浦东微软店中店销售成绩在全国店中店中排名长期保持前三，在FY15，第三季度，营业额排名全国第一。整个FY15，排名全国第二。2，建立的新的开店流程，成为之后其他店中店开店流程的标准。2， 负责 江浙沪 Workshop… Show more 2014/08 -- 至今微软零售店 | Store Manger 行业类别：互联网/电子商务 | 企业性质：外商独资 | 规模：10000人以上 | 职位月薪：15000-25000元/月 工作描述：1， 建立上海部门零售销售团队1) 主要负责微软店中店项目上海销售团队建立，及发展。通过和团队员工的沟通，促成Microsoft品牌形象的建立，顾客体验和成果。2) 参与开店前期和主店（苏宁&国美）的沟通，开店前，店中店建设物料的验收以及协调工作。以及，开店流程、整店的视觉成列标准的建立。3) 负责店中店运营以及销售: 管理库存，协调与主店的关系。建立店中店的顾客服务和结账流程，同时建立良好的员工工作环境和顾客购物环境。成果：1，在只有五名员工的情况下，浦东微软店中店销售成绩在全国店中店中排名长期保持前三，在FY15，第三季度，营业额排名全国第一。整个FY15，排名全国第二。2，建立的新的开店流程，成为之后其他店中店开店流程的标准。2， 负责 江浙沪 Workshop 项目的运营1） 和市场部合作，建立了workshop 的运营机制及方针，制定了全新的符合店中店特点的十个主题。以及针对不同的时间段，推出不同的特别主题。2） 根据workshop的实际情况，制定了全新的演示幻灯片，演讲者注释。以及演讲者培训内容。3） 和主店合作，提供windows的相关培训。成果：1，建立完整的workshop 技能培训资料及流程 2，和浦东陆家嘴社区合作，将workshop带入周边社区。提供相关的office讲座 3，整体提高江浙沪员工workshop演讲水平，以及知识水平。3， 微软年会主要负责人（江浙沪部分）1） 负责年会的整体前期筹备工作。2） 负责年会的主题，幻灯片的制作，及当天的流程安排和人员协调。 Show less

Shanghai

Changing is start , enjoy the moment when you feel bad.Deliver outstanding customer experience and achieve great results by building and developing diverse team.Co-work with the Store Leader to perform administrative functions with shared Apple vision and organize other functions to provide an extraordinary customer and employee experience. Experienced in managing customers, employees and teams strategically.

Shanghai

Shanghai