•Provide Tier 2 responsibilities•Monitor, maintain and upgrade existing network, server, and client equipment environments•Manage VMware Host and SAN drives•Monitor and maintain Veeam Backups and Offsite storage•Perform after hours maintenance and repairs•Evaluate and implement security protocols and policies•Perform server upgrades and migrations for all 7 locations

•Provide Tier 1 responsibilities•Supported network / server maintenance and management•Provide software and hardware management•Manage and configure print servers and printers •Communicated with third party vendor for various support•Monitoring and implementation for camera security systems•Migrated software and hardware and implementation procedures•Supported multiple application, implementation and troubleshooting

•Deployed and configured hardware and software for new employees•Supported and configured Cisco phones•Supported tablets and cell phones with Google Workspace MDM•Provide hardware and software troubleshooting and repair•Performed customer support for 200+ employees •Provide service for 6 remote locations•Backup and restore employee data •Worked on special projects

• Provided security breach analyzing and reporting• Performed computer domain joins to Forest Service Domain• Supported network and radio outage monitoring and escalating• Monitored various Remedy queues and Skype chats• Reported and coordinated critical outages • Proofread or add knowledge base articles• Handled various projects for the USDA Forest Service

• Provide Tier 1 help desk support of 500+ calls• Mentored training for new employees• Performed customer support, answer, solve or escalate calls• Created tickets using Remedy software• Worked on special projects