William Quayle Email & Phone Number

Powder Springs, Ga, Us

Newport Beach, California, United States

Met and worked with customers to report and manage Patching and Vulnerability mitigation services for organizations ofvarying sizes and industries.● Expertise in SaaS software platform to deliver managed services remotely to global customers, with a focus on deployingWindows updates / patch management.● Responsible for ensuring service level agreements are met, maintaining/improving service delivery plans, accurate reporting,managing client relationships, and executing service improvements.

Iron Mountain, Michigan, United States

Marquette, Michigan, United States

Led a team of 5 other contractors to execute a Windows 10upgrade and hardware refresh project across several locationsand affecting over 1,000 devices● Organized teams to handle daily work load and assignments,sending updates reporting on progress.

United States

Woodridge, Illinois

Woodridge, Illinois

Chicago, Illinois

Tasked with providing desktop support to office of roughly 500 users.Assisted with PC refresh project, building and replacing several desktop and laptop devices daily. Worked in tandem with procurement team to arrange acquisition of licensed software for users. Utilized HEAT ticketing system to resolve and delegate tasks and tickets.

Naperville, Illinois

Tasked with providing assistance to small offices and businesses, including manufacturing and medical practices. Provided support to a variety of Windows and Office environments, as well as proprietary applicationsUtilized a variety of remote assistance and monitoring tools on a broad spectrum of devices.Worked with management and provided suggestions for improvements to helpdesk processes and procedures.

Aurora, Il

Supported a user base of approx 100 users in a call center setting, primarily tasked with assisting with account remediation, hardware configuration, and application support. Served as front for walk-up issues and late night support.

Chicago, Il

Worked closely with a 120 user base providing support for various IT related issues, in addition to undertaking projects involving hardware upgrades and disposal. Supported primarily Windows machines, as well as a limited number of Mac Workstations running OSX. Assisted users with upgrading their iPhones to a newer model, resolved issues with Konica Minolta and HP printers, installed and configured Apple TVs for use in a board room setting, and managed the organization and disposal of old equipment in a combination IT Storage and Server room.

Elk Grove Village, Illinois

Worked on a team of 7-11 techs answering an average of over 700 calls daily.Utilized HEAT, DK help desk to manage, escalate, and resolve support requests.Supported medical applications, including EPIC and Meditech, computer hardware and software.

Westchester, Il

Worked on a team of 10-15 techs managing, escalating, and resolving issues by phone and email, in addition to personal requests.Managed corporate user accounts and email using DRA and Userlock, as well as service accounts for web interface applications.Supported internal applications as well as technical and commercial products such as Microsoft Office.

Utilized ITSM to manage and address issues on a team of 15 individuals to support over 2,300 end users over 3 separate locations in the Chicago Loop.Provided support for Windows XP and 7 systems with installs, repairs, virus/malware issues, applications, and network connectivity.

Performed server maintenance, inventory sweeps, server construction and installation, and indexing of active servers.

Bachelors, Game Art And Design

Programming Logic And Technique, A