William Schmidt Email and Phone Number
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The future of product management rests on customer-oriented leadership, planning and data analysis, and the breadth of vision to connect business strategy with customer experience, and product with operations.To this mission, I bring end to end product management and innovation experience, delivering core customer value for the tech-powered product organisations. As an entrepreneur and agitator for disruption and positive change, I have honed not only the technical skills required to lead concept to delivery but also to transform organisations to become truly outwards, rather than inwards focused. Enabling deeper engagement with the market and customers to uncover problems and find solutions, I utilise data, insights, and direct consumer feedback and engagement. I focus on connection with the customer to create value-based goods and product enhancements that reach business goals. Equally, my whole business viewpoint builds positive and reliant multidisciplinary teams powered by modern and agile design principles, with everyone united around the goal of delivering exceptional customer experience with long-term value.Please feel free to connect via LinkedIn direct message.
Myob
View- Website:
- unico.com.au
- Employees:
- 51
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Head Of Product (Sme)Myob Mar 2024 - PresentCremorne, Victoria, AuAs a Product Leader at MYOB, I lead five dedicated squads, each tasked with managing distinct aspects of the MYOB business management platform, which serves small businesses and mid-sized enterprises. My primary responsibility is to enhance our teams' efficiency by developing and optimising their workflows and implementing performance metrics tailored to their specific platform segments. By fostering a culture of continuous improvement and innovation, I ensure that our teams deliver high-quality solutions that meet the evolving needs of our customers.In addition to my leadership duties, I have significant commercial responsibilities. I focus on growing our customer base, retaining existing clients, and expanding our subscription volumes. I also actively identify and pursue cross-sell opportunities within our Financial Services offerings into the New Business SME segment. By aligning our product development with market demands and customer feedback, I contribute to MYOB's overall strategic goals and drive sustainable business growth.
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Product - ContractPet Circle Aug 2023 - Mar 2024Sydney, New South Wales, AuOperating in an advisory capacity to the Chief Customer Officer -
General Manager & Tribe Lead, Anz (Buy Now Pay Later)Humm Group Sep 2020 - Apr 2023Sydney, New South Wales, AuLeading the Australia and New Zealand BNPL business, I have significantly elevated product experience and performance while fuelling growth, increasing app ratings from 3.9 to 4.8 with record NPS, Canstar's 5-star rating for best BNPL value and Mozo's best big-ticket BNPL product. Key to this was introducing new ways of working during my tenure, embedding Design and Agile methodologies, a customer-first culture and product management skills to support transaction frequency and retention, and new products and functionality to improve overall customer experience and advocacy. Achievements include developing a Digital Card solution for the BNPL product sitting within customers' Apple & Google Pay environments, which doubled transaction frequency and merchant onboarding from a 4-month process to 5 days. I also delivered an industry-first sku-level Marketplace, doubling our online distribution. Alongside a new SEO strategy, we have successfully outranked Afterpay and Klarna for the keyword search: ‘Buy Now Pay Later Australia’ on Pg1 of Google. -
Head Of DesignQantas Nov 2019 - Mar 2020Mascot, Nsw, AuSupporting the Digital business, I was responsible for leading the creation of visually appealing, user-friendly and efficient products and services for customer touchpoints to provide a seamless, digitally enabled travel experience. I drove experiential consistency across each digital asset and reduced cost and time to design, implementing a group-wide Enterprise Design System utilised by all designers and various delivery teams across Qantas Digital, aligning with overall business objectives and transitioning towards today's modern product management frameworks and methods. -
Sr Manafer, Product Innovation And StrategyQantas Dec 2018 - Nov 2019Mascot, Nsw, AuLeading a cross-functional team applying future-oriented product methodologies and start-up partnerships, I played a leading role in founding an Innovation team that delivered new payment solutions. Key outcomes include extending the value of Qantas Business Rewards to encompass cross border payments by pioneering a new payment solution and early-sate partnership between Airwallex and Qantas, and leading a number of experimental campaigns in partnership with emerging technology companies to validate key assumptions driving increased spend and transactions.
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Product Development LeadWestpac Group Jun 2017 - Jul 2018Sydney, New South Wales, AuLeading transformational product redesign for a new enterprise origination platform for Westpac's business banking division, I developed a roadmap and detailed design of the enterprise system, ensuring product alignment with corporate business strategy and business unit goals. Coordinating a small cross-functional team, I delivered the new enterprise origination platform, enhancing origination efficiency and increasing sales conversions, leading end-to-end UX flow, components and interfaces to consolidate four legacy systems and injected behavioral nudges to prompt more human sales conversations. -
Sr. Manager, Product InnovationCommonwealth Bank Sep 2014 - Sep 2016Sydney, Nsw, AuOverseeing the development and improvement of products and services to retain the organisation's market share and funds under management, I elevated product capability, emphasising creating new value for members (customers) and advisory partners. Increasing member engagement and retention of overall customer experience, developing a 3-year vision to transform the members' superannuation statement into a fully personalised digital product experience aligning with the organisation's advisory distribution channels. -
Account DirectorSymplicit 2013 - 2014Melbourne | Sydney | Brisbane | Adelaide , Vic | Nsw | Qld | Sa, AuBusiness development and account management role for an experience design consultancy delivering strategy and digital delivery engagements for new products and services, transforming the ways organisations do business. -
Business Development & Sales Manager, Microsoft ServicesDimension Data 2008 - 2013Bryanston, Johannesburg, ZaInitially recruited as Business Development Manager acquiring enterprise software contracts from existing and new net businesses. In this role, I over-achieved targets 2008 >108%, 2009 ~220%, 2010 >120%. Subsequently promoted as Microsoft Software Services Sales Manager to engineer sales strategies and acquisition tactics to instill across the sales team, diverging from relationship selling and toward a consultative and solution-led approach -
Business Development Manager (Bdm)Commander 2006 - 2008Au -
Enterprise Business Development Manager (Bdm)Software Spectrum 2004 - 2006Us -
Internal Account ManagerCdw 2001 - 2004Vernon Hills, Il, Us
William Schmidt Skills
William Schmidt Education Details
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Agsm @ Unsw Business SchoolGeneral -
Miami UniversityAnd Related Support Services
Frequently Asked Questions about William Schmidt
What company does William Schmidt work for?
William Schmidt works for Myob
What is William Schmidt's role at the current company?
William Schmidt's current role is Head of Product | Strategy, Design & Delivery | Commercialisation.
What is William Schmidt's email address?
William Schmidt's email address is wi****@****.com.au
What schools did William Schmidt attend?
William Schmidt attended Agsm @ Unsw Business School, Miami University.
What skills is William Schmidt known for?
William Schmidt has skills like Cold Calling, Business Development, Presenting To Clients, User Experience, Passion For Success, Solution Selling, Professional Services, Cultural Awareness, Psychology, Outcome Focused, Collaboration, Empathy.
Who are William Schmidt's colleagues?
William Schmidt's colleagues are Lyla Lyla, Margie Casey, Amith Karanth, Nilu Unico, Marcello Pica, Mairead Slattery, James Bruce.
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