William Schmidt Email & Phone Number

Australia

Cremorne, Victoria, Au

As a Product Leader at MYOB, I lead five dedicated squads, each tasked with managing distinct aspects of the MYOB business management platform, which serves small businesses and mid-sized enterprises. My primary responsibility is to enhance our teams' efficiency by developing and optimising their workflows and implementing performance metrics tailored to their specific platform segments. By fostering a culture of continuous improvement and innovation, I ensure that our teams deliver high-quality solutions that meet the evolving needs of our customers.In addition to my leadership duties, I have significant commercial responsibilities. I focus on growing our customer base, retaining existing clients, and expanding our subscription volumes. I also actively identify and pursue cross-sell opportunities within our Financial Services offerings into the New Business SME segment. By aligning our product development with market demands and customer feedback, I contribute to MYOB's overall strategic goals and drive sustainable business growth.

Sydney, New South Wales, Au

Operating in an advisory capacity to the Chief Customer Officer

Sydney, New South Wales, Au

Leading the Australia and New Zealand BNPL business, I have significantly elevated product experience and performance while fuelling growth, increasing app ratings from 3.9 to 4.8 with record NPS, Canstar's 5-star rating for best BNPL value and Mozo's best big-ticket BNPL product. Key to this was introducing new ways of working during my tenure, embedding Design and Agile methodologies, a customer-first culture and product management skills to support transaction frequency and retention, and new products and functionality to improve overall customer experience and advocacy. Achievements include developing a Digital Card solution for the BNPL product sitting within customers' Apple & Google Pay environments, which doubled transaction frequency and merchant onboarding from a 4-month process to 5 days. I also delivered an industry-first sku-level Marketplace, doubling our online distribution. Alongside a new SEO strategy, we have successfully outranked Afterpay and Klarna for the keyword search: ‘Buy Now Pay Later Australia’ on Pg1 of Google.

Mascot, Nsw, Au

Supporting the Digital business, I was responsible for leading the creation of visually appealing, user-friendly and efficient products and services for customer touchpoints to provide a seamless, digitally enabled travel experience. I drove experiential consistency across each digital asset and reduced cost and time to design, implementing a group-wide Enterprise Design System utilised by all designers and various delivery teams across Qantas Digital, aligning with overall business objectives and transitioning towards today's modern product management frameworks and methods.

Mascot, Nsw, Au

Leading a cross-functional team applying future-oriented product methodologies and start-up partnerships, I played a leading role in founding an Innovation team that delivered new payment solutions. Key outcomes include extending the value of Qantas Business Rewards to encompass cross border payments by pioneering a new payment solution and early-sate partnership between Airwallex and Qantas, and leading a number of experimental campaigns in partnership with emerging technology companies to validate key assumptions driving increased spend and transactions.

Sydney, New South Wales, Au

Leading transformational product redesign for a new enterprise origination platform for Westpac's business banking division, I developed a roadmap and detailed design of the enterprise system, ensuring product alignment with corporate business strategy and business unit goals. Coordinating a small cross-functional team, I delivered the new enterprise origination platform, enhancing origination efficiency and increasing sales conversions, leading end-to-end UX flow, components and interfaces to consolidate four legacy systems and injected behavioral nudges to prompt more human sales conversations.

Sydney, Nsw, Au

Overseeing the development and improvement of products and services to retain the organisation's market share and funds under management, I elevated product capability, emphasising creating new value for members (customers) and advisory partners. Increasing member engagement and retention of overall customer experience, developing a 3-year vision to transform the members' superannuation statement into a fully personalised digital product experience aligning with the organisation's advisory distribution channels.

Melbourne | Sydney | Brisbane | Adelaide , Vic | Nsw | Qld | Sa, Au

Business development and account management role for an experience design consultancy delivering strategy and digital delivery engagements for new products and services, transforming the ways organisations do business.

Bryanston, Johannesburg, Za

Initially recruited as Business Development Manager acquiring enterprise software contracts from existing and new net businesses. In this role, I over-achieved targets 2008 >108%, 2009 ~220%, 2010 >120%. Subsequently promoted as Microsoft Software Services Sales Manager to engineer sales strategies and acquisition tactics to instill across the sales team, diverging from relationship selling and toward a consultative and solution-led approach

Au

Us

Vernon Hills, Il, Us

Graduate Diploma Of Management, Business Administration And Management, General

Bachelor Of Business Administration (Bba), Business, Management, Marketing, And Related Support Services