Ka Ho Wong Email & Phone Number

加拿大 卑詩省 里奇蒙

• Provide exceptional customer service, responding to inquiries and requests for assistance or information.
• Register patrons for programs and courses using computerized point-of-sale (POS) system.
• Provide clerical, office administration, and program support to others in the facility.
• Respond to facility needs to ensure cleanliness and safety is maintained.
• Coordinate emergency response to urgent incidents when necessary.

加拿大 卑詩省 溫哥華

Responsible for airline’s daily cargo and ramp operations.

香港特別行政區

• Manage six carparks operations in designated district.
• Enforce company policies and operation procedures.
• Handling customer enquiries and complaints.
• Main contact person for carparks issues.
• Carparks staff rostering and training new staff.
• Meeting and communicating with landlord and other stakeholders.

Hong Kong SAR

• Representative role in Integrated Airport Control Center for daily operation
• Real time monitoring of day-to-day operations, perform in-terminal, Sky pier, roadside and work sites patrols
• Handle and prepare day-to-day operation logs, reports and paper works
• Attend to accident, incidents and fault report, coordinate with external and internal parities concerned for assistance, remedial actions and solutions
• Liaise and coordinate with service contractors for road management and in-terminal and landside cleaning, car park and taxi station management, anti-touting, baggage handling and tax refund
• Enforce Airport Authority Bylaw, conduct on scene investigation and prepare incident reports for the necessary actions of management

Hong Kong SAR

• Assist airport services manager to monitoring the outstation performance
• Monitoring station performance and individual outstation staff performance
• Consolidate and analyze the discrepancies reports from outstations and investigate for the root cause
• Workout the improvement plans and corrective actions to minimize outstation discrepancies
• Conduct station audit before the launching of any new destinations
• Provide regular assessment to the performance of outstation staff

Hong Kong

• Monitor and supervise the ground handling company to ensure that the SLA is highly performed
• Meeting with ground handling company to seek improvement and raise out suggestion and complaint for daily operation issues
• Handling daily flight operation in all aspects such as ramp, baggage, landside and airside and load control
• Answering phone call enquiry and smooth handling of passenger complaint
• Cooperating with outstation and headquarter
• Act as key person representing Korean air in the project of outsourcing ground handling services, successfully transfer the ground handling services from self-handling to outsourced ground handling company, Jardine.

Hong Kong

• Provide airside flight handling services such as boarding gate handling and arrival flight handling
• Well practice and providing excellent customer services

Bachelor Of Hospitality Management, Hospitality Management

Bachelor Of Social Science, Administration And Public Management