Wael K. Fageir Email & Phone Number

Riyadh, Sa

• Primarily responsible to serve as a Trusted advisor to our customers, understanding the complexities of their environment and how Forescout solutions can meet their business and technical objectives.• Providing on-site and off-site Forescout professional services to customers including, product deployment, configuration, health checks, optimization, training, and troubleshooting.• Performing solution audits to provide holistic view of a solution and recommend best practices.•… Show more • Primarily responsible to serve as a Trusted advisor to our customers, understanding the complexities of their environment and how Forescout solutions can meet their business and technical objectives.• Providing on-site and off-site Forescout professional services to customers including, product deployment, configuration, health checks, optimization, training, and troubleshooting.• Performing solution audits to provide holistic view of a solution and recommend best practices.• Advising on customization of polices and system configurations to meet customers' unique business requirements.• Acting as Customer Success Engineer to ensure implementation is configured for optimal performance based on network architecture and policy goal requirement and recommend Forescout security policies with Forescout best practices.• Performing health checks and troubleshooting product issues in complex and sometimes hostile customer scenarios.• Collaborating with other team members and other department to assisting with learn product positioning, configuration, and solution design.• Supporting partners and their customers during post-sales activities.• Contributing to the development of best practices.• Acting as escalation point on complex product issues.• Interface with engineering to facilitate/expedite customer escalations.• Collaborating with customer support, product management, R&D, marketing and sales regarding deployment techniques, feature requests, product issues and sentiment.• Assisting with solution success, customer satisfaction and account renewal/expansion. Show less

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

• Working on daily incident tickets related to Security products.• Ensuring security best practices are implemented on all TrendMicro products.• Ensuring that Antivirus Servers and agents are running with the Latest Virus Definitions and patterns on a daily basis.• Ensuring that Data Center Protection Servers and agents are running with the Latest Virus Pattern and security rules on a daily basis.• Monitoring Antivirus logs and alerts for suspicious activities such as malware… Show more • Working on daily incident tickets related to Security products.• Ensuring security best practices are implemented on all TrendMicro products.• Ensuring that Antivirus Servers and agents are running with the Latest Virus Definitions and patterns on a daily basis.• Ensuring that Data Center Protection Servers and agents are running with the Latest Virus Pattern and security rules on a daily basis.• Monitoring Antivirus logs and alerts for suspicious activities such as malware, viruses, Trojans, threats, and risks. Show less

Al-Riyadh Governorate, Saudi Arabia

• Designing, Sizing, developing and implementing solutions that meet security requirements.• installing, configuring, and administrating the relevant security solutions.• Developing and improving project related documents with any required technical architecture diagrams including High-Level Design and Low-Level Design.• Delivering knowledge transfer sessions for customer's staff on the relevant security solutions.• Providing the operational support till the project handover… Show more • Designing, Sizing, developing and implementing solutions that meet security requirements.• installing, configuring, and administrating the relevant security solutions.• Developing and improving project related documents with any required technical architecture diagrams including High-Level Design and Low-Level Design.• Delivering knowledge transfer sessions for customer's staff on the relevant security solutions.• Providing the operational support till the project handover completes.• working on security vendors’ products such as TrendMicro, Fortinet, Forescout and barracuda.• Handled Products: ▪ ForeScout CounterACT NAC solution. ▪ Fortinet Next Generation Firewall (Fortigate). ▪ Trend Micro Apex One (OfficeScan). ▪ Trend Micro Apex Central (Control Manager). ▪ Trend Micro Deep Security (TMDS). ▪ Trend Micro Endpoint Encryption (TMEE). ▪ Trend Micro Scam Mail for Microsoft Exchange (SMEX). ▪ Trend Micro Deep Discovery Family (Analyzer – Inspector). ▪ Barracuda Web application firewall (WAF). Show less

Khartoum Sudan

- PC Support technician, helping customers with PC and small network Issues, plus installing and Configuring Software including Antiviruses. - Cabling Technician.

Bachelor Of Science - Bs, Netwrok & Security, Bsc. Network & Security

Diploma 3Years, Telecommuniactions Engineering