Office Assistant
Hope College Physical Plant
Assisted contractors, visitors and campus community to address maintenance requests; responded to incoming phone calls with high level of customer service and confidentialityDeveloped tracking procedure and filing methods for annual furnace inspectionsMonitored customer work requests for Computer Maintenance Management Software (CMMS) for a 1.9 million sq. ft. campus with 170 academic buildings, residential halls and campus homesTeam participant in implementation of new CMMS;… Show more Assisted contractors, visitors and campus community to address maintenance requests; responded to incoming phone calls with high level of customer service and confidentialityDeveloped tracking procedure and filing methods for annual furnace inspectionsMonitored customer work requests for Computer Maintenance Management Software (CMMS) for a 1.9 million sq. ft. campus with 170 academic buildings, residential halls and campus homesTeam participant in implementation of new CMMS; integral in initial training of technicians, staff and other office personnelTimely reporting of departmental documents including accident incident reports, contractor keys for access control and delivery supply requestsAdept in use of Microsoft Office, EMS (Event Management Systems), Adobe Acrobat Pro and Google Drive Show less