Wilson Solomon Email & Phone Number

Gilbert, Arizona, United States

Achieved consistently high sales quotas, while fostering strong customer relationships built on trust and reliability, leading to a high rate of customer retention and referrals. This combination has resulted in exceeding targets by an average of 15% quarterly.Developed and implemented innovative sales strategies that increased customer acquisition by 30%. Through leveraging digital marketing channels such as social media advertising and email campaigns to expand the reach and visibility of the company's services.Trained and mentored a team of sales representatives, resulting in a near 20% improvement in overall team performance. Provided ongoing coaching and feedback to team members, identifying areas for improvement and offering practical solutions for skill development. Fostered a collaborative team environment focused on mutual support and shared learning, resulting in increased motivation and productivity among team members.

Phoenix, Arizona Area

While at Truckstop.com we increased annual revenue from $80 million to over $115 million, including a Private Equity acquisition where the company was valued over $1 Billion. Helped create a new Customer Success organization from the ground up to support SMB, Mid-market, and Enterprise level customersBrought on as the first CSM to help develop and design customer retention program, which reduced churn by 8+% in 2.5 yearsOwned book of business covering $400K in MRR, including SMB and Enterprise clients helping them find success implementing TS.com products and features

Chandler, Arizona, United States

During my time at Emailage, I was able to fully immerse myself in a genuine startup culture. Emailage, a legitimate unicorn in the fraud prevention space allowed for true free-flowing creativity from all employees. They embodied a close-knit, team-like workspace environment. Their growth only continued to sky-rocket after my departure, which later led to an acquisition by LexisNexis Risk Solutions.Managed customer relationship from point of sale, including onboarding and continuing product educationPartnered closely with data analysts, in addition to personally running more basic analysis, to present desired outcomes and calibrate the product for customers throughout the customer lifecycleBuilt customer success strategy from “proof of concept demos” incorporating prospect data in the final step before close

Chandler, Arizona, United States

Help customers through their escalated issues and enable them to find success implementing Infusionsoft with their business by connecting them with the appropriate tools and resources.Re-sell customers on the idea of using Infusionsoft to grow sales and automate their marketing.Manage a healthy credit and refund budget to assisting customers who are struggling financially while re-engaging them with the software.Act as trainer and mentor to new Customer Care Managers; guide them in their learning and cultivation of the necessary skills to succeed at the job.Train incoming employees across all departments on their input and value in the retention of customers and how they can assist in the ideal customer experience.Pilot and innovate new ideas and processes to help develop and evolve the Customer Care team.Maintain an organized book of business while participating in outside trainings,role-development meetings and other team functions to maintain lasting relationshipswith customers and colleagues.

Chandler, Arizona, United States

Consult and coach over 140 Infusionsoft clients, helping them to create marketing strategies, specific to their unique business model and build out processes in the software to increase sales and save timeCoordinate and oversee the launch and progression of detailed Kickstart service (business assessment, build-out, publish and communicate growth/results with customer)Manage the desired month-over-month increase in Net Promoter Scores and customer satisfaction with assigned book of businessCo-create Success Consultant Progression Path (resulting in promotions, pay-increases and further development of the team)

Chandler, Arizona, United States

Lead team of nine in-bound (phone) support representatives, providing necessary leadership and guidance to multiply the talents and skills of each team member.Co-create call-scoring system to improve quality of customer support and provide coaching opportunities for support representatives Completed biweekly assessments for team members which increased NPS (Net Promoter Score) and customer delight

Chandler, Arizona, United States

Manage customer relationships by providing timely, friendly, and effective service when customers calls in-bound, in need of assistanceAnswer questions and help problem solve/trouble-shoot technical issues concerning the software (Infusionsoft)Educate and help retain and delight customers who are frustrated; facilitate the de-escalation in tense conversations/situations

Chandler, Arizona, United States

While with Pei Wei I effectively managed, trained and lead group of 10-15 employees,opened the store 3 days a week, assessed inventory needs to determine product orders and organized and coordinated all large orders through vendors