Technical Channel Support and Field Service Quality Engineering.- Providing support on technical, procedural and consumer law related queries to service providers world wide (with a specific focus on Russian market);- Writing technical specifications of service parts and finished goods in English and Russian for customs clearance purposes; - Participating in user acceptance tests for internal tools;- Testing beta versions of Mac OS and iOS software for linguistic and functional issues.

Main duties: - answering inbound calls with technical and CR queries;- Outgoing calls or emails to customers;- Supervising 6 agents on Polish 1st line and 7 on Russian 1st line;- Contacting Authorized Service Providers on Management level;- Reporting to country Managers.- Translating and proofreading Apple Service Manuals (Russian and Polish)Trainings I provided:September 2007 Training for Service Providers in Moscow,September 2008 Training for Orange agents on iPhone and Mac OS -WarsawSeptember 2008 Training for Orange agents on iPhone and Mac OS - LublinSeptember 2008 Training for Beeline on iPhone and Mac OS - Moscow.

Preparing company for expansion on Russian market. Establishing a branch office in Moscow.

SUN project.

Providing software and hardware support for Enterprise customers of SUN Microsystems:- Backup, and disaster recovery;- Hardware maintenance;- Remote software configuration and upgrades.

Interviewing large business entities in Russia from various economical sectors, e.g.:- construction / cement, concrete and aggregates;- heavy duty trucks;- mobile phone resellers.Preparing monthly reports based on data gathered.

Translation of website (http://www.hyva.com/ru/ru/), other marketing materials and business correspondence.

Translation of vortal and a range of documents related to accession of Poland into EU and support of small business for Municipal Office of Lesser Poland Region.

Assisting with establishment and coordination of the Russian branch..

Written translation from Polish into Russian of technical specifications and website;http://www.rrdonnelley.com/europe/Home_RUS.aspVerbal translation of promotions and presentations mainly from Polish into Russian.