Warren Lisak Email & Phone Number

Pointe-Claire, QC, CA

Montreal, Quebec, Canada

Responsible for coordinating the development and support of Point of Sales and Self-Checkout systems.

Montreal, Quebec, Canada

As Deployment Coordinator I am responsible for validating, organizing, and scheduling software deployments to Point of Sale terminals, Self Checkouts, and mobile devices. - Ensuring all stakeholders are informed of and prepared for upcoming changes and training- Coordinating pilot phase and full deployment for approximately 7000 terminals, devices and/or.

Montreal, Canada Area

I am responsible for developing and supporting Dollarama's self checkout point of sales.- Create and manage enhancements, bug fixes and releases- Work with the business to develop and improve functionality for the customer experience- Work with vendors, including NCR and Moneris, to develop and test enhancements and bug fixes, and support the installation.

Montreal, Canada Area

Responsible for maintaining Friedman Frontier, running on AS/400, the primary system responsible for sales, production and inventory, including adding new styles and colours, configuring promotions, creating new product, and developing the logic and formulation to allow orders to be placed and produced.- Verifone Pinpad Deployment: Remotely managed the.

Montreal, Canada Area

o Administrator and SME for the Cherwell IT Service Management platform - Completed training at Cherwell University and attended the 2015 Cherwell Global Conference - April 2016: Design and construction nearly complete. Pilot begins in May 2016!o Change Advisory Board facilitator - Ensure the change process is followed for all submitted requests - Validate.

Montreal, Canada Area

• Managed nine employees responsible for:o 3rd & 2nd Level support of Connected Retailer POS System and related software and hardware componentso 3rd Level support of store networks & internet connectivity and register.

Managed a Team Leader and five employees, responsible for: - 3rd party support – ensuring Epicor, Bell, Moneris, etc. support stores to our standard - Quality Assurance – developing a QA program to evaluate Analysts and improve performance - Statistics & Scheduling – providing statistics and scheduling for the POS Support Centre and - Documentation.

-Provide high level support (Level 3) to the POS Support Centre (Level 2 and Level 1 support)-Deploy new equipment, software and scripts at store level-Remotely install systems at new and existing stores-Develop and advance projects within IT and the POS domain

• Managed up to 8 different projects simultaneously
• Spearheaded several projects, including refining troubleshooting processes and statistics through accurate problem types, upgrading ticketing software, and developing burn-in process for new installations
• Managed development and implementation and evolutions of the department Intranet
• Liaised with 3rd party support and vendors (Epicor, Bell, Questzones, Numara) to troubleshoot new issues and progress individual projects
• Provided third level technical support to analysts and stores

(Temporary assignment, replaced current supervisor)Managing two Project Team Leaders and their teams, and two 3rd Level SpecialistsSupervising the progression and completion of projects within the POS Support CentreLiaise with internal contacts and 3rd parties to resolve concerns and progress projectsDirected new Traffic counter deploymentDeveloped skills.

Developed and affected process changes including how work orders are sorted and prioritizedCoached 8 analysts; developed their tele-service and troubleshooting skillsSupervised all analysts in the call center to ensure call quality and timely serviceProvided second level technical support to analysts and storesLiaised with other departments and divisions.

Provided procedural and technical support to nearly 1000 stores in CanadaGuided store level employees, over the phone, through complex computer and hardware procedures in both English and FrenchAnalysed and resolved new system errorsPerformed remote maintenance of store level computer systemsTrained new analysts * Quickly promoted to Team Leader based on.

Montreal, Canada Area

Supervised the installation of new Connected Retailer systems at store levelCreated documentation to guide and support Analysts with their installationsCreated reports and statistics for management and Reitmans divisionsTrained analysts for over-the-phone installationsTroubleshot new errors with Connected Retailer

• Provided computer consulting and sales
• Employee of the month, February 2006

Provided computer consulting and salesEmployee of the month, February 2004

Developed training program and exams for new techniciansProvided service to guests as needed; quickly resolved problems with arcade unitsMaintained and repaired arcade games and bowling alliesBussed tables & maintained general cleanlinessCash HandlerCounted and approved employee cash bags and the safeFiled daily cash reports

Installed 150 PC's on Novell 4.1 and Microsoft NetworksInstalled and configured Microsoft Windows 95 and Office 95 over a networkConfigured computers for Internet access Maintained and installed of internal and external computer hardware

Bachelor Of Commerce Degree, Management Information Systems; Commerce

D.E.C., Commerce

Des

Activities and Societies: Yearbook Committee, Prefect Valedictorian, Public Speaking Champion