Creating and managing multiple website contents for Laozi Academy. Making marketing plan for business development. Negotiating with business partner for corporation opportunities.

Led and managed system migration projects for Japan New Accounts team. Focused on business opportunity and process enhancement• Coordinated with production MSE and collected all information that required for the project. • Created work flow for production and presented walk through with project team and production team. • Created mock ups for new project interface.• Took walk through of new system for production team.• Proactively identified process issue, process improvement opportunities and put them into pain points document.• Shared project status update with stakeholders to make sure everyone was on same page.

Managed projects and being performed as a business analyst, as well as Subject Matter Expert for ANZ and Japan New Accounts. Focused on business opportunity and process enhancement• Worked with business team and tech team across Australia and Japan market to make sure all business requirements being captured correctly by tech team. • Conducted global conference between Local Business, Off Shore tech team and vendor to make alignment for business requirements, and being Japanese and English translator to make sure the tech team and vendor are on same page. • Engaged with stakeholders at all levels to ensure the resource and success for all projects I handled.• Proactively identified process issue, process improvement opportunities and drove the solution by raising Change Request.• Monitored and reviewed test cases to make sure the requests are captured correctly.• Shared project status update with stakeholders to make sure everyone was on same page.

• Acted as Business Analyst and Project Manager to lead and manage variety project implementations.• Worked and managed Global projects worth from $300k to $3 millions to migrate business processes to modern automated transactions platform with scope across customer acquisitions, digital solution, complex business rules, strict risk and compliance requirement and quality assurance. This made most projects received payback in less than 2 years.• Provided Cost Benefit Analysis for handled projects to production teams and worked with business partner to System Quality Projects for potential projects• Implemented digital solution and created Business Processes (Visio) for Japanese and Australian/New Zealand Document Upload and Mobile (tablet) Application. This improved the agility and productivity of the Japanese team by reducing net cancel rate from 7% to 4%, paper usage and speeding up decisions. • Successfully launched new products for the Japanese market by building and testing an end-to-end process for on-boarding new accounts.• Migrated a large Japanese platform that was only 40% automated to 80% automated. This saved batch capture cost of $1.2 million from vendor and at least 2 full time employees in production team.• Chaired meetings of stakeholders from multiple departments to help align goals.• Documented and trained 3 Japanese teams - New Accounts, Vendor capture and Credit Teams.

• Being involved in supporting variety projects. Supported project tests in both testing and production environment. Supported project implementations and system updates. • Discussed business needs for each of project to meet Compliance and Risk requirement• Set up team goals and kept team performance/progress on track • Provided coaches, trainings and feedbacks to team members accordingly to ensure that customer focused high quality work is always practiced• Managed daily volumes to make sure the monthly target can be achieved with right capacity• Provided guidance and paid attention to team members’ personal development. • Provided business updates at team meetings. • Coordinated with local business to manage the sales cutoff and raise Voice of Customer to seek the opportunity of Customer Experience improvement. • Worked with local business to review and improve approval rate. • Identified system errors and raised Issue Management Request to drive the solutions. • Analyzed Virtual Analyst automation performance and proactively provided constructive ideas to improve the automation rate.

• Supported New Accounts related projects and User Acceptance Tests• Provided coaching, training, Quality Check and Quality Assurance result and feedback to team members.• Reviewed and provided proper guidance for team members’ daily work. • Initiated with acting duties when Team Leader was away.• Maintained and kept the desk instruction up to date

• Communicated with other department to fluency the work. • Involved several projects and supported User Acceptance Test in production. • Analyzed Credit Bureau of new card member applicants. • Made decision in issuing new card. • Updated desk manual and work flow in both English and Japanese• Made the phone calls to applicants and consult with complains of unexpected results.

• Analysed change notice from merchant and updated information accordingly in both Japanese and English in merchant management system. • Controlled quantities of daily work. • Contacted Established Service and customers regarding the concerned matters by phones and letters. • Researched and handled disputes from card members. • Produced Aging report. • Involved in and initiated for the project of EASI (batch capture system) and DMS (document management system). Contributed for successful implementation.• Being expert for merchant Mass Maintenance.