Wendy Lombardi Email & Phone Number

Boston, MA, US

Greater Boston Area

• Managed, supported, nurtured and grew customer accounts, oversaw the entire sales cycle and increased revenue by transitioning direct customer accounts to a customer web-based portal.
• Consistently met/exceeded monthly and yearly revenue goals by more than 20%
• Transitioned accounts to web-based portal increasing sales over 100%
• Recruited, developed, maintained and nurtured client relationships
• Managed client communications, conflict resolution and compliance
• Collaborated with operations, purchasing and finance to facilitate an understanding of customer project requirements

North Reading, MA

• Managed an account services team of nine employees, responsible for timely and accurate processing of Medicare compliance (MSA) customer orders, order acknowledgements, status information, expedited requests, scheduled.
• Identified key revenue opportunities and implemented initiatives to win a Q3, 2012 Top Sales Award
• Teamed with outside sales achieving 95% of revenue goal Q1, 2013
• Trained, coached and mentored client service and inside sales staff

Greater Boston Area

• Oversaw a small inside sales and customer service team responsible for pre-sales technical support, pricing and delivery quotes, timely and accurate processing of customer purchase orders, order acknowledgements.
• Ensured pricing contracts, product quality and delivery schedules were met
• Consistently surpassed quarterly goals and year-over-year revenue by providing exceptional customer service and support, client retention and on-time products/services
• Developed, implemented and managed a customer complaint process, personally resolving the more complex or difficult issues
• Collaborated with engineering, manufacturing, finance, purchasing, shipping, technical support and field sales, ensuring client needs were met and/or exceeded

Manchester, NH

• Led a team of technical inside sales and customer service professionals responsible for the sales, support, recruitment, training and retention of worldwide antenna distribution channel partners.
• Managed the implementation of a new ERP System, which included the development of training manuals, procedures, and integration with corporate systems, resources, and manufacturing.
• Evaluated and monitored order entry, return requests, credit and debit application.
• Established goals for employees, coached and counseled where and when needed.
• Collaborated with corporate engineering, sales, and production management to ensure goals were met, demand was understood, and customers were satisfied with processes and products.

Waltham, MA

Developed and created a migration strategy for single sign on and related security software solutions.

Littleton, MA

Managed, trained and developed product end of life strategies for networking hardware and software products.

Bs

Education record

Continued solution and consultative selling courses, effective management and leadership training as well as customer service and client.