Wilfredo Lopez Email & Phone Number

Mount Olive Township, Nj, Us

Global, Us

• Provide tier 2 support to the New York office, traveling attorneys, clients and guests. • Provide training and guidance for team members. • Lead team on Mac OS, iPhone and Lenovo laptop and smartphone refreshment projects. • Resolve or escalate tickets and update asset management system.• Document and distribute processes taken on new procedures with software or hardware. • Utilize, troubleshoot and report on test images and applications before firm roll-out.• Complete on-boarding and departing procedures by issuing and recovering firm equipment. • Utilize endpoint management to re-image laptops, install software and update machines on the network.• Provide support for video conferencing, Zoom, Web-Ex, MS Teams and its integration with Cisco, Crestron and Neat systems. • Provide offsite support Trial, Executive and Retreat committees.• Research and provide demonstrations of firm applications and litigation software on iPad. • Work nights and weekends for off hours support as part of a rotating schedule.

New York, New York, Us

• Lead team to provide support for desktop, mobile, network and systems.• Setup new incoming users, devices and provided training of all firm systems, rules and regulations. • Created OU’s and group policies to distribute scripts and software to users and computers. • Worked with Partners to streamline and manage trial data by using mobile litigation software.• Administered systems and network daily to maintain reliability.• Configured and maintained desktop and mobile devices to connect to firm resources. • Contacted vendor’s technical support to troubleshoot software and devices. • Utilized Exchange to created TLS connectors with firm clients and maintain compliance.• Utilized Symantec Cloud services to block, allow and check for email delivery status. • Created HIPAA compliant mediums and links to distribute sensitive data. • Planned and tested the migration of data from the legacy systems into a single all-in-one application and database. • Create and maintain firm and client templates in document creation system.• Redesigned File Room tracking system and upgraded barcode scanners.• Lead plans to digitize records to reduce clutter in File Room. • Planned hardware and software upgrades and configurations to replace end of life equipment. • Collaborate with business stakeholders to understand their needs and provide insights into their data.• Imported company vendor data to prepare LEDES files for client websites.• Created and maintained automated delivery of reports.

• Designed and programmed the interface and database of the entire site using HTML, PHP, JavaScript, and MySQL.• Developed a content management system for the site administrator to manage users, login information, database records and uploaded files.• Complied with all HIPPA requirements since the retrieval and transfer of digital medical records is the site’s main purpose.

Msce, Microsoft Systems Engineer

Associate Of Arts And Sciences (Aas), Computer Programming