William Love Email & Phone Number

Mainline qualified driver currently undergoing my PQA period.

Motherwell, United Kingdom

Eurocentral, North Lanarkshire

A temporary role for the Christmas period assisting in the sorting office before starting a new career opportunity in January 2020.

Glasgow, United Kingdom

Since joining Hive I have led a variety of teams who were responsible for handling our 3 main contact types; Telephony, Web chat and Social Media. I have used my extensive background in delivering excellent customer service to facilitate and improve the service levels on a daily basis by motivating and and encouraging them to develop new skills and strive to achieve their professional goals. Additional responsibilities included handling executive level complaints and resource management… Show more Since joining Hive I have led a variety of teams who were responsible for handling our 3 main contact types; Telephony, Web chat and Social Media. I have used my extensive background in delivering excellent customer service to facilitate and improve the service levels on a daily basis by motivating and and encouraging them to develop new skills and strive to achieve their professional goals. Additional responsibilities included handling executive level complaints and resource management, focusing on ensuring manpower was utilised effectively to ensure customer experience remained at a high level across all contact methods. Show less

Uddingston

This was where I was given my 1st opportunity to manage a team of up to 12 advisers in a challenging, fast paced environment. I delivered or exceeded business Key Performance Indicators by enabling my team to reach their potential through personalised coaching sessions. I acted as a mentor in order to support my staff in their personal and professional development goals which resulted in some of them going on to achieve promotions themselves. This is where I utilised my passion for working as… Show more This was where I was given my 1st opportunity to manage a team of up to 12 advisers in a challenging, fast paced environment. I delivered or exceeded business Key Performance Indicators by enabling my team to reach their potential through personalised coaching sessions. I acted as a mentor in order to support my staff in their personal and professional development goals which resulted in some of them going on to achieve promotions themselves. This is where I utilised my passion for working as part of a team and I developed strong verbal and written communication skills to support me in my own development before moving on to Hive which was another step up in responsibility. Show less

Uddingston