Primarily, I manage our full SolarWinds stack to monitor, backup, and alert on roughly ~30k elements (nodes, interfaces, storage, VMs, syslog, etc.) in our network.Additionally, I am also responsible for the following:• Daily administration and maintenance of all GVTC network monitoring platforms, support systems/tools, and related systems • Continually improve our surveillance capabilities in support of new/updated GVTC products and services plus SLA requirements • Maintain up-to-date automated backups on all GVTC network elements and systems • Ensure appropriate network security best practices and procedures are defined, implemented, and followed per policy • Manage user logins and other credentials to all GVTC network elements and systems • Define and implement tiered login per system, skill and job responsibility • Audit user access and privileges on a regular basis • Administer SQL server and other databases as needed • Generate on-demand and scheduled reports as assigned to include network metrics, network maintenance/issues, SLA compliance reporting, etc. • Create and update documentation critical to the operation of the network systems/platforms. Seek out process improvements and document accordingly.• Perform network research for subpoenas, DMCA and abuse notifications and respond in a timely manner • Plan, submit and execute on planned systems changes using the approved process and Change Management system. Utilize the defined maintenance windows per policy. • Interacts with the Systems Engineering and IP Engineering personnel on a regular basis to design, implement and maintain new and existing network infrastructure and keep a working knowledge of those operations • Works closely with Network Engineering and Product Management to develop, test and implement new features in support of GVTC’s future growth opportunities • Assists Network Engineering with key projects and initiatives

I develop, implement, integrate, and administer numerous different systems, used by our NOC, Engineering, and Support teams. These systems are used for the provisioning and monitoring of our servers and network, as well as performing daily/nightly maintenance. These systems provide critical visibility into the status of our network, at any given moment, providing real time surveillance and alerting of network issues. I take all of the pieces that do not fit together, from all of our different systems, and I make them fit together.I am the tester, developer, installer, and administrator of our SolarWinds monitoring environment, which includes:Network Performance Monitor (NPM),Network Configuration Manager (NCM),NetFlow Traffic Analyzer (NTA),Kiwi Syslog Server,Server & Application Monitor (SAM),Web Performance Monitor (WPM),Virtualization Manager (VMAN),Log & Event Manager (LEM),Database Performance Analyzer (DPA),Using our ever expanding SolarWinds environment, I manage nearly 200 VMs, a handful of databases, and around 1200+ network devices.Created Incident, as well as, Change Management systems (SharePoint). These systems were used by several different departments, and were critical components in organizing system/network upgrades, performing maintenance, and troubleshooting outages.Process federal, state, and local subpoena requests by gathering the necessary customer DHCP records and creating the proper documentation.Work with various System and IP Engineers to create test environments to learn, develop, and implement new technology, in a more efficient manner, thus reducing overall downtime.Implement, and improve, Affinegy TR-069 ACS.Work with various CPE vendors to test new CPE and technology.Provide assistance, as well as training, on proper procedure, technical process, and various other tasks, to the Network Operations Center, Support Group, Service Center, and other departments, when necessary.(Tier 3 Support)

Provided escalation support for customers’ phone, cable tv, and internet issues. Provisioned EWSD, DNCS, Cisco CMTS, Zhone, Paradyne, and Occam DSLAMS to route/reroute customer services. Provided technical troubleshooting, resulting in customer issue resolutions. Worked along side tier II & III technicians, assisting with the resolution and prevention of outages. Improved efficiency, productivity, records, and notifications, by creating various scripts to automatically provision services, troubleshoot issues, prevent/reduce errors, and maintain consistency among records/information. (Tier 2 Support)

Provided overnight support for the GVTC network. Monitored service alarms for DSL, Cable Broadband, Fiber, CATV, and all other services. Provided basic support for Special Circuit/T1 trouble tickets. Provided first response to any network outages, fixing problems workable from the N0C, and dispatching on-call technicians, as needed, to fix problems out in the field. (Tier 2 Support)

Worked together with the Network Operations Center, providing tech support and assistance for customers’ cable broadband, dsl, fiber, voice over cable, pots, digital cable, and various other services. (Tier 1 Support)