William Walker Email and Phone Number
William Walker work email
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William Walker personal email
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With over 16 years of experience in senior leadership roles, I am a results-driven executive with proven expertise in quality management, risk mitigation, and operational excellence across a diverse range of industries. I specialize in overseeing comprehensive quality data systems, ensuring compliance with regulatory standards, and driving continuous improvement initiatives to enhance product reliability, customer satisfaction, and business performance.I have a strong track record in leading cross-functional teams to implement Lean manufacturing, Six Sigma methodologies, and ISO standards, achieving significant cost reductions and process efficiencies. Whether it's optimizing warranty processes, managing complex supply chains, or leading global quality management initiatives, my focus is on delivering exceptional products and services while maintaining the highest quality standards.My core competencies include:Quality Management Systems (QMS)ISO Standards Compliance & AuditingStatistical Process Control (SPC) & Root Cause Analysis (RCA)Warranty Management & Cost ControlRegulatory Compliance (FDA, EPA, etc.)Data Analysis & InterpretationLean Manufacturing & Six SigmaProject & Risk ManagementSupplier Qualification & Supply Chain OptimizationCustomer Relationship Management (CRM) SystemsNotable Accomplishments:Spearheaded the global ISO implementation and Lean manufacturing initiatives, improving quality standards and operational efficiency across multiple regions.Achieved a 70% reduction in customer complaints, saving over $170K annually.Successfully led the development of profit-based credit policies that aligned with regulatory requirements, optimizing risk management and customer programs.Led international teams in business process redesigns, driving a 40% increase in production throughput and reducing operational costs by $36,000 annually.Reduced mis-escalation rates in claims processing by 46%, ensuring smoother resolution processes and improving customer experience.Managed large-scale projects, including the relocation and commissioning of 500+ injection molding tools, under budget and ahead of schedule.I am committed to fostering a culture of quality, continuous improvement, and customer satisfaction. My leadership is grounded in leveraging data, technology, and best practices to deliver exceptional business results.
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Customer Care ProfessionalBillingsley & Luckett Chiropractic Life CenterCovington, Ga, Us
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Executive Chief Risk Officer (Director Qa/Ehs)Wam Usa Inc Mar 2023 - Aug 2024Lawrenceville, Ga, UsAs a C-level executive, led the company's risk management strategy, reporting directly to the Executive Team and overseeing a broad spectrum of risk areas, including regulatory, technical, and competitive factors. My role involved evaluating the company’s overall risk tolerance, creating strategic mitigation plans, and ensuring compliance with relevant laws and regulations. Key Responsibilities: • Technical Risks: Protected the company from cyber threats and other technical risks by establishing data protection measures, ensuring system integrity, and recommending improvements to IT policies. • Policy and Procedure Oversight: Maintained and recommended updates to corporate policies related to decision authorities, warranties, pricing guidelines, collections, and charge-offs. • Regulatory Compliance: Monitored and ensured compliance with industry regulations, including air quality, noise control, and EPA standards, maintaining corporate adherence to environmental and safety requirements. • Strategic Guidance: Provided strategic direction for the CEO on IT-related risks, focusing on enhancing data integrity, analysis, and reporting systems. • Competitive Risks: Collaborated with Marketing and Sales to identify and mitigate risks from competition, safeguarding the company’s brand and market positioning. -
Founder, Client Project /Program ManagementIds, Llc Feb 2018 - Mar 2023Developing Information and consulting strategies in the areas of: • Performed detailed risk assessments to evaluate potential hazards and implement appropriate mitigation strategies. • Fostered strong client relations by effectively addressing concerns and ensuring satisfaction with the services provided. • Managed budgets effectively by analyzing expenses and reallocating resources to optimize financial performance. • Coordinated projects by aligning team efforts, setting timelines, and ensuring deliverables were met on schedule. • Formulated strategic planning initiatives to enhance organizational growth and align with long-term objectives. • Lead teams by motivating members, facilitating collaboration, and driving successful project completion.
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Director, Global Quality ManagementSteelcase Inc. (Polyvision Ceramic Steel Division)) Jan 2015 - Jan 2018• Spearheaded global ISO implementation, enhancing quality and customer service. • Enforced Lean manufacturing and 5S principles, aligning policies with corporate values. • Implemented corrective actions for product, system, and process errors. • Leveraged team strengths in quality and supply chain for task assignments. • Conducted Lean/Six Sigma Yellow/ Green Belt training for 30 international employees, optimizing operations.
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Senior Manager, Global Supplier QualityNewell Brands Jun 2014 - Dec 2014Atlanta, Ga, Us✪ Oversaw a broad range of quality, regulatory, and safety projects. Supervised supply chain practices and onboarded cost efficient suppliers, resulting in millions in savings. ✪ Qualified new vendors and managed teams responsible for PFMEA, Control, and PPAP. ✪ Structured quality frameworks for tools, products, coils, and materials. ✪ Optimized staff productivity and ensured achievement of goals pertaining to control systems, production volumes, schedules, delivery, and costs. -
Quality Assurance Manager For Pma Products/ Program Manager, Continual Operational SafetyWencor Group 2012 - 2014♦Evaluated engineering specifications and product fabrication drawings for manufacturing projects. Assisted with auditing across multiple departments and advised on cost and quality resolutions. ♦Visited multiple sites to assess manufacturing processes. ♦Made approvals on design revisions as an instrumental part of the design review board. ♦Instructed staff and suppliers on control planning, statistical analysis, and FMEA methodologies
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Purchasing Agent/ Equip Op.Us Department Of The Interior- Nps 2010 - 2012►Aligned with the organization's vision to protect natural habitat and historical cultures. Supervised a team of up to 6 maintenance staff members, delegated tasks, and monitored completion of HVAC, utilities, vehicle maintenance, and grounds maintenance responsibilities. ►Completed additional procurement, accounting, and documentation tasks. ►Facilitated competitive bidding processes and created documents for security of assets and property.
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Chief Executive Officer / General ManagerQuality Management Systems Inc May 1997 - Jun 2005A regional consulting company specializing in engineering support, management system implementation, process improvement and second/third party audits.•Contracted as lead auditor performing audits, reporting orally and in writing on ISO 9000 registration and compliance audits to Registrar, board of directors, manufacturing management and plant personnel. *This entailed identification of areas needing improvement, recording and reporting the deficiency then following-up on proposed corrective action(s).•Designed and implemented procedures for processes, equipment, data and documents.•Wrote, designed and produced quality specifications for commercial, consumer and aerospace•Used statistical methodology to,-Identify manufacturing capability (Cpk or Ppk)-Analyzed technology, resource needs, and market demand, to plan and assess the feasibility of projects and maximum efficiency of production space. •Manufacturing engineering consulting for companies involved in sheet-metal, stamping, welding, copper brazing, nickel plating, injection molding, blow molding, calibration laboratory, and tool/die.Established calibration and testing labs in numerous facilities.•Trained management and staff in the use of operating procedures.•Developed budget requirements using database and spreadsheets.-Reconciled accounts monthly (customer, supplier accounts, payroll and banking transactions). -Reviewed staff work for accuracy.•Prepared contract proposals and scope of work.
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Consulting Manager (Senior Engineering Manager)Raytheon Engineers And Construtors 1994 - 1997Operates six businesses. Key areas include defense technology and training, homeland and border security, and cyber security. DoD, NASA and private contracting services. •Self managing and tenacious in ability to implement quality systems.•Trained employees in facility maintenance, quality engineering, quality assurance, manufacturing engineering. •Directed multiple projects in multiple facilities in various stages of completion.•Researched and recommended changes to manufacturing processes, tooling and layout based on process capability. -- NASA (multiple facilities) developed quality management systems for Raytheon subcontracted to the National Aerospace Administration.-- Ciena (Internal Auditor Training, Sun Micro-systems CAD, Production layout, preventive maintenance)-- Raytheon Submarine (Production procedure, data analysis, training, established calibration lab)-- Raytheon Marine (Production procedures, purchasing, shop orders)-- Sutron Corporation (Management Procedures, production procedures, process capability, test lab)-- WEN Computer Manufacturing (Manufacturing procedures, testing procedures, DoD requirements, R&D)•Restructured and improved process flow and control plans.•Review and recommended changes to manufacturing processes to reduce scrap and rework.•Adapted to customer changes in project scope.•Conducted accurate management audits, wrote audit reports and followed up on corrective action items.•Persuasive and creative in negotiation of consulting client contracts.•Team building of consulting engineers and support technicians.
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Iso 9000 Program Manager (Senior Quality Engineer)Hamilton Beach 1992 - 1994A manufacturer of home appliances, air purifiers, and commercial restaurant equipment marketed primarily in the United States, Canada, and Mexico. *Researched and recommended changes to manufacturing processes, set-up and equipment based on process capability.*Restructured and improved process flow and control plans.*Developed testing procedures for resin for injection molding process. *Directed the engineering of water control, treatment, and distribution projects for nickel plating operation.*Ability to plan/ implement template for Quality Management System and drive continuous improvement.-innovative in establishment of two different in plant calibration facilities.-took initiative in training facility personnel in an environment of quality processes.-set priorities in management of internal audits,- provided leadership and support of audit team results and resulting corrective action.-persuasive in competitive bids for contract negotiations for international registration.*Leadership of quality engineers, inspection/testing and clerical personnel team.
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Quality AssuranceYork Central Environmental Systems 1980 - 1991•On team that designed and established cell layout of manufacturing.•Set up product audit layout for specific testing,-ANSI/UL-SEER-Transit-Leak testing of external structural panels.•Conducted process capability studies for manufacturing equipment and made changes to reduce scrap, rework and customer complaints.•Implemented statistical process control in sheet metal operations, copper coil/brazing and welding.•Leader of team to resolve customer complaints and supplier issues.
William Walker Skills
William Walker Education Details
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University Of Canterbury UkEngineering -
EdtiaRisk Management Professional
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Pmi-Pmp Certification CourseProject Management
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Scrum AllianceScrum Product Owner
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SalesforceUse Of Salesforce Software
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Timken/Torrington/Fafnir Training School (Bearing Training)Failure Analysis
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Continual Operational Safety Training FaaContinual Operational Safety (Cos)
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Igor UniversityManufacturing Engineering (Supplier Development)
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Villanova UniversitySix Sigma Master Black Belt
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University Of Canterbury, UkBusiness Management
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Surrey Community CollegeMs Office Professional
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Moore-Norman TechnicalBusiness And Quality Management
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Victoria GroupLead Auditor- Iso 9000
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Scrum AllianceProduct Owner
Frequently Asked Questions about William Walker
What company does William Walker work for?
William Walker works for Billingsley & Luckett Chiropractic Life Center
What is William Walker's role at the current company?
William Walker's current role is Customer Care Professional.
What is William Walker's email address?
William Walker's email address is wi****@****bnb.com
What schools did William Walker attend?
William Walker attended University Of Canterbury Uk, Edtia, Pmi-Pmp Certification Course, Scrum Alliance, Salesforce, Timken/torrington/fafnir Training School (Bearing Training), Continual Operational Safety Training Faa, Igor University, Villanova University, University Of Canterbury, Uk, Surrey Community College, Moore-Norman Technical, Victoria Group, Scrum Alliance.
What are some of William Walker's interests?
William Walker has interest in Politics, Science And Technology, Education, Health.
What skills is William Walker known for?
William Walker has skills like Continuous Improvement, Process Improvement, Aerospace, Quality Management, Six Sigma, Manufacturing, Procurement, Spc, Quality Assurance, Quality Control, Quality System, Lean Manufacturing.
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