Jason Ma Email & Phone Number

Toronto, On, Ca

Greater Toronto Area, Canada

Mississauga, Ontario, Canada

• Resolve product or service problems by clarifying the customer’s complaint and increasing customer satisfaction rating to 90%.• Managed online orders by promptly creating shipping labels, comparing freight options, and selecting the most cost-effective shipping solutions; ensured accurate labeling and timely dispatch of shipments, reducing shipping costs by 15%.• Accurately verified and documented incoming shipments against invoices, ensuring correct quantities and high-quality standards for over 3,000 SKUs.• Collaborated with department supervisors to efficiently store new stock in designated areas, optimizing space utilization.• Coordinated inter-store transfers and managed shipping logistics for the warehouse, ensuring timely and accurate deliveries for up to 30 orders daily.• Assisted department supervisors in inventory ordering processes to maintain optimal stock levels.• Reviewed inventory periodically to identify excess products, implementing strategies to sell surplus stock quickly and free up space for incoming goods.• Analyzed shipping and logistics data to optimize freight operations, reducing delivery times and operational costs.• Conducted regular inventory audits to identify discrepancies and implement corrective actions, maintaining inventory accuracy.• Implemented and maintained warehouse organization systems to streamline inventory management and improve efficiency.

• Data-Driven Web Development: Led the development of an internal website using HTML5, CSS3, and JavaScript (ES6), enhancing work efficiency and user experience by accurately displaying targeted information.• Testing and Efficiency Improvement: Collaborated with a team of four to innovate unit testing techniques, such as test-driven development (TDD) and continuous integration (CI), enhancing testing efficiency and system scalability through analytical problem-solving and teamwork.• Process Automation: Developed and implemented Excel VBA scripts to automate data processing tasks, resulting in a 25% reduction in departmental processing time and significantly streamlining workflows and enhancing productivity.• Data Analysis and Visualization: Applied SQL for sophisticated data querying and manipulation, alongside Python’s Matplotlib and Seaborn libraries for data visualization, facilitated the extraction of meaningful patterns and trends from complex datasets.

Ottawa, Ontario, Canada

Resolve product or service problems by clarifying the customer’s complaint and increasing customer satisfaction rating to 90%• Assisting and collaborating with general manager in organizing, planning, and implementing business strategy.• Developed and implemented VLOOKUP and PIVOT TABLE function resulting in a 25% reduction in departmental processing time, while streamlining workflows and enhancing productivity• Managed KPIs with report development and analysis to drive decision-making, resulting in a 15% increase in sales.

Bachelor Of Science - Bs, Double Major Of Computer&Economics

Bachelor'S Degree, Computer Science

High School Diploma