Jason Ma Email & Phone Number

Toronto, ON, CA

Greater Toronto Area, Canada

Mississauga, Ontario, Canada

• Resolve product or service problems by clarifying the customer’s complaint and increasing customer satisfaction rating to 90%.
• Managed online orders by promptly creating shipping labels, comparing freight options, and selecting the most cost-effective shipping solutions; ensured accurate labeling and timely dispatch of shipments, reducing.
• Accurately verified and documented incoming shipments against invoices, ensuring correct quantities and high-quality standards for over 3,000 SKUs.
• Collaborated with department supervisors to efficiently store new stock in designated areas, optimizing space utilization.
• Coordinated inter-store transfers and managed shipping logistics for the warehouse, ensuring timely and accurate deliveries for up to 30 orders daily.
• Assisted department supervisors in inventory ordering processes to maintain optimal stock levels.

• Data-Driven Web Development: Led the development of an internal website using HTML5, CSS3, and JavaScript (ES6), enhancing work efficiency and user experience by accurately displaying targeted information.
• Testing and Efficiency Improvement: Collaborated with a team of four to innovate unit testing techniques, such as test-driven development (TDD) and continuous integration (CI), enhancing testing efficiency and system.
• Process Automation: Developed and implemented Excel VBA scripts to automate data processing tasks, resulting in a 25% reduction in departmental processing time and significantly streamlining workflows and enhancing.
• Data Analysis and Visualization: Applied SQL for sophisticated data querying and manipulation, alongside Python’s Matplotlib and Seaborn libraries for data visualization, facilitated the extraction of meaningful.

Ottawa, Ontario, Canada

• Resolve product or service problems by clarifying the customer’s complaint and increasing customer satisfaction rating to 90%
• Assisting and collaborating with general manager in organizing, planning, and implementing business strategy.
• Developed and implemented VLOOKUP and PIVOT TABLE function resulting in a 25% reduction in departmental processing time, while streamlining workflows and enhancing productivity
• Managed KPIs with report development and analysis to drive decision-making, resulting in a 15% increase in sales.

Bachelor Of Science - Bs, Double Major Of Computer&Economics

Bachelor'S Degree, Computer Science

High School Diploma