• Led operations support for Senior Broker at fast growing 3PL company, customer facing role to co-broker accounts• Coordinated 200+ shipments/month from initial quotation thru final delivery, consistently hit customer service goals• Proven experience moving full truckload (including refrigeration), LTL, expedited and drayage shipments• Managed shipments for many industries, including seafood, pharmaceuticals, and industrial for SMB to Fortune 500• Promoted twice in less than 2 years, supported senior broker who hit multiple record high sales months in 2019

• Utilized data analysis to identify root cause of 60K+ order code build up • Created project plan, gained approval from U.S., Latin America, and Asia teams on scope, process, and goals• Engaged with 20+ product managers, listened to their inputs, incorporated their needs into the new process • Developed new database cleanup process to be executed quarterly• Identified need to separate two processes from one another to increase efficiency and create new deletion opportunities

• Support Sales VP and sales teams by updating and managing Salesforce• Identify business prospects by area since company has expanded to Houston, Dallas, and San Antonio markets• Perform sales and business analysis as requested on a project basis using Excel

• Only college intern hired for Austin-based same day business courier start-up that raised $7M Series A in June 2015• Assisted Operations Manager/team with optimization of routes and drivers/bikers to meet all delivery commitments• Engaged with customers and prospects by phone, configured quotes real-time and answered questions• Supported sales teams with Salesforce updates, conducted customer and pricing analysis using Excel • Created and edited videos for the marketing team• Executed QA testing on company website and iOS mobile app• Drove when needed during busy periods to support team goals, ensure high level of customer service was maintained

• Performed software testing for Supply Chain simulation training software • Replicated and document software bugs and report to marketing team

• Verified and packaged 800+ orders per week for shipment as a member of 8 person shipping team• Received orders and selected all items for each order from the warehouse inventory• Managed all customized special orders, handled shipment of these orders

• Golf instructor for City of Austin Summer Junior Golf Program for 200+ boys and girls ages 8 – 14• Taught driving, chipping, and putting to groups of 12-20 at a time• Responsible for ensuring good mechanics, swing fundamentals, and overall safety of each camper

• Responsible for greeting and seating guests for popular waterfront restaurant that seats 150+• First point of contact for each customer, provided positive customer service in-person and over the phone with taking reservations• Managed the allocation of tables to ensure each server received roughly the same number of customers