Wan Mohd Aliff Wan Ibrahim Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Responsible for training, coaching and developing retail banking employees in line with the Bank's strategic plan includes development, maintenance, design and delivery of retail training programs.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organization and its customers. They manage data regarding customer satisfaction and report it.

Kuala Lumpur, Malaysia

• Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making.• Develop and apply thorough knowledge of practices and procedures to accomplish team goals.• Assist immediate manager with team motivation and performance monitoring.• Mentor associates to improve individual performance.• Consistently achieve individual and team performance targets under little to no direct supervision.• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Pj City, Selangor

• Service customers over the phone and practices telephone courtesies at all times.• Practicing quality in all aspect of the job to ensure customer satisfaction.• Continuously strive to achieve and exceed agreed productivity and KRA targets in line with unit objectives.• Ensure good customer retention by providing excellent and professional services.• Consistently cross sell and upsell group’s financial products and services during customer interaction.

Bachelor Of Engineering - Be, Process & Food

Bachelor'S Degree, Engineering