Provide guidance and consulting to clients within the digital media space, ranging from M&A and partnership research and due diligence, to sales enablement, systems selection and deployment process optimization, team development, and individual career coaching to executives and operational leaders. WAM Media Solutions, Inc. provides custom solutions and individualized coaching services that enable online publishers to scale systems and teams.Sample engagements:Operational ImprovementsImplemented Order Management System (OMS) and corresponding best practice for quote-to-cash process for Wikia, Inc., which eliminated manual processing of orders, reduced delivery and invoicing errors and streamlined end-of-month close process.Sales and Account Management ServicesProvided sales and account management services for new and existing clients in the internet/new media vertical for MondayCall Solutions, a Salesforce solution partner. Performed needs assessments and provided sales proposals and project plans as well as post-sale guidance on industry best practices and project management services.CoachingCoached individuals and senior managers through career changes, downsizing activities, promotions, preparing for annual reviews and promotion opportunities and dealing with difficult managers.

Integrated Octavia Wellness (products, educational program and health practitioner network) into Caliva business processes after successful acquisition.

Recruited to turn a striving company into one that would attract investors and consumers across the emerging wellness space that encompassed CBD and hemp, as well as cannabis. Focused not only on operational efficiencies, but fundraising, product development, manufacturing, business development and market/brand strategy. Octavia is a wellness company serving the 55+ community via education, direct sales and demographic-specific wellness products.Margin ImprovementImproved product margins 9% by optimizing cart minimums and shipping fees, negotiating better rates with delivery partner and adapting competitive pricing strategies.Rapid GrowthIncreased monthly order volume 134%, daily revenue 117% and new user signups 30% in nine months.Groundbreaking Product LaunchLaunched industry’s first hemp-derived CBN sleep aid.

Following implementation of OMS system as a Consultant at WAM Media Solutions, recruited for newly created position, to restructure global RD (revenue delivery) operations and BI functions as Fandom shifted from platform company (as Wikia) to premium media entertainment company. Assumed full P&L accountability for indirect revenue, which represented ~25% of total company revenue. Fandom is the largest entertainment fan site in the world; feature-rich authoring platform; premium media property with brand advertising.Global Operations / Process ImprovementsBuilt world-class Revenue Delivery Operations Team, which provided 24/7 global service and coverage. Grew team at minimal cost, extended global coverage hours and created an affordable, scalable team hub for future growth by establishing operations roles in the Poznan, Poland office.Business Intelligence ModernizationEstablished Business Intelligence (BI) function by developing team of high-performing, problem solving innovators, automating key business reports, and educating the organization on the value of Fandom’s data assets.Operational ExcellenceEliminated manual and high-risk revenue and financial reporting activities through improved system integration, data entry controls, business rule documentation, database development and report automation.

Senior Vice President, Global Operations and Systems, 2013 – 2014 Vice President, Global Operations and Systems, 2009 – 2013Vice President, North America Operations, 2008 – 2009Progressed from VP of North America Operations, to scale global Ad Operations teams to accommodate high-growth period, which saw explosion of revenues from $10M to $130M over five years. Led Business Systems, BI, and Revenue Delivery Operations throughout worldwide reorganization. Overhauled go-to-market strategy in struggling international markets. Mode Media created an engaging experience for consumers by packaging brand advertising with professional digital content.Global Team ManagementBuilt 94-person global Revenue Delivery Operations team, including the 58-person group in India. Team became known in industry for outstanding service among clients such as P&G, Unilever, Coca-Cola, and J&J.Margin ImprovementImproved US profit margin 4% by implementing cost-plus model for vendor costs.System OptimizationShortened recovery time in key business systems, from several hours to less than 15 minutes, while implementing a data bus to allow real-time access from mission-critical systems.Data Quality ImprovementStrengthened user confidence in data quality by restructuring BI groups and delivering insights that identified untapped revenue opportunities, surpassing revenue goals.Process Creation / System Design & ImplementationDeveloped and implemented sustainable and scalable quote-to-cash processes and proprietary Order Management System, leveraging Salesforce’s Force.com platform to build and launch the OMS with ad server integration within three months, which rapidly grew North American Business, and subsequently the UK, German and Japanese markets.Due Diligence and AcquisitionDeveloped due diligence plan and led efforts to acquire Monetise Ltd (UK) and Codex Media (Germany). Drove efforts to integrate both companies into Glam processes and systems.

Senior Vice President, Global Operations, Fox Interactive Media, 2007Vice President, Operations, IGN Entertainment, 2005 – 2007Senior Director Operations, IGN Entertainment, 2004 – 2005Director Advertising Operations, IGN Entertainment, 1999 – 2004Headed Fox Interactive Media’s Advertising Operations division across IGN, MySpace, Fox, AmericanIdol.com sites, and related entities. Supervised 80 personnel accountable for ad trafficking, order management, inventory, technical, QA, and systems infrastructure, including redundancy planning and SOX compliance. Fox Interactive Media was an Internet media management and content broadcasting services organizationBusiness ScaleDeveloped integrated processes and systems to scale businesses from $40M to several hundred million in revenue.Service ImprovementsImproved cycle times and service to sales 80% through implementation of Oracle systems for proposal generation, order management, new product introduction, inventory management, billing, and reconciliation.RecruitmentNegotiated budget, hired and trained replacement Vice President and 20 additional positions to enable MySpace Ad Operations to scale to revenue demands.Decreased AttritionReduced attrition rate from 40% to 4% through career path development, mentoring, and training programs.Mergers and AcquisitionsLed due diligence during acquisition of TeamXbox and GameSpy; led subsequent redesign and migration projects.Product DevelopmentLed product development of proprietary content management system (NiB), including licensing to the NFL.