Leadership and program management expert in federal and state contracts, Federally Qualified Health Centers (FQHCs), physician offices, nursing homes, and hospitals. Consistently meets and exceeds state and national contract deliverables within timeline and budgets. Works to build and maintain strong collaborative partnerships with stakeholders and providers.AREAS OF STRENGTH & EFFECTIVENESS ►Strategic Population Health Quality Improvement Expertise – Worked in a wide variety of settings (clinics, hospitals, healthcare membership organizations, and population health management companies) implementing foundational processes to support and improve positive financial revenue and enhanced patient outcomes. Works with clients to maintain relationships and renew ~$12MM contracts; achieved 100% renewal rate.► Practice Transformation -Develops an optimized population health strategy including processes to identify priority goals, create actionable quality dashboards, monitor progress via regular data review, and ensure team accountability (physician and staff) that leads to the best possible patient experience and care. Led team that provided technical assistance to 55 practices to improve aspirin therapy, blood pressure control, and tobacco use quality measures by 18.3%, 13.0%, and 21.2% respectively within 2 years. ► High-Performance Team-Building – Develops and supervises high-performing teams providing technical assistance on patient safety, quality and performance improvement including Lean/Six Sigma and health promotionMinimizes turnover of staff; maintains retention rate of 100%. ► Change Management –Moves change from something extrinsic to intrinsic by helping people address the unknown and their insecurities through visualizing what they will gain and how they will be empowered from the change. Directed 14 team members to lead Diabetes Self-Management Education Workshops using change management theory and evidence-based curriculums; moved 3,500+ people from uncertainty to empowerment with managing their health.► Data-Driven Decision-Making – Uses data for everything: clinical quality measures to identify program and process gaps, analytics reporting, identifying performance as it relates to best evidence-based practices. “Everything we do has to be measured.” In the CMS 11th Scope of Work, developed monthly continuous internal quality improvement program dashboards to track evaluation, interim evaluation, process, and proxy performance measurements across all tasks and held a “Very Good” contract rating.
Listed skills include Healthcare, Healthcare Management, Strategic Planning, Hipaa, and 46 others.
