William M. Bruce Email & Phone Number

South Carolina, United States

Greenville, South Carolina

Greenville, South Carolina

- Communicated directly with clients regarding support requests and coordinated with a cross-functional team of engineers to resolve issues quickly and effectively. - Helped Worthwhile achieve and maintain a Net Promoter Score of 80+. - Proactively diagnosed and helped to troubleshoot technical issues. - Performed Account Review presentations with clients to discuss performance statistics, Google Analytics, and made recommendations on upgraded services and enhancements.- Collaborated with and led a team of engineers to deliver small and medium-sized custom software projects.- Provided personalized and focused support to Retainer and Long Term Support clients. - Conducted mobile app testing of enhancements and reported issues on Android and iOS (Testflight).- Scheduled and coordinated deployments of new versions, bug fixes, and enhancements for web and mobile apps. Updated content for clients upon request using Django CMS, Joomla, and Wordpress.- Utilized JIRA and Gitlab to create and track the progress of support tickets. - Reviewed error logs in Sentry and Django CMS API logs to help diagnose potential issues. - Prepared service agreements and contracts in HelloSign for current and newly acquired clients.

Greenville, Sc

A 12 week, full-time, immersive coding bootcamp focused on establishing a solid foundation of both front-end and back-end fundamentals in preparation for a career in web development.

Asheville, North Carolina

• Worked with Store Manager to lead, train, and motivate our service team daily.• Shared the responsibility of the success of the store and was held accountable for store results on manager’s days off.• Performed end-of-day procedures using VAST POS, generated sales reports, and addressed any discrepancies.• Participated in management and sales training sessions to stay current on product knowledge and operational strategies. • Assisted in decisions regarding employees. • Utilized strong communication skills to provide superior customer service when conducting sales and addressing customers needs or concerns. • Ensured all work was performed in a safe and timely manner. • Distributed work to technicians fairly and made sure shop was being run efficiently.

Asheville, North Carolina

• Shadowed multiple store managers and learned how to properly and effectively sell automotive services, tires, and repairs in a respectable and friendly manner.• Gained knowledge on how to properly field sales calls and interacted with technicians to ensure customer satisfaction. • Interacted directly with customers to determine their service needs and make recommendations on repairs and preventative maintenance.

Salem, South Carolina

-Managed day-to-day logistics, sales, retail operations, rental services, and boat storage leasing.-Assisted in the management of customer accounts and developed customer relations experience through daily customer interactions.-Helped manage a luxury boat club, the Carolina Boat Club, handling members’ needs, marketing, and conducted sales in order to acquire new members. -Educated and lead a team of in-store and outside employees on logistics and operations of the business. -Handled customer inquiries and rental sales.-Interacted directly with customers to accommodate and resolve issues. -Received certification and ensured compliance with DHEC food service and fuel regulation requirements. -Played a hands-on role in the design of advertising and marketing materials to maximize customer reach.-Helped manage service department by taking sales and assessing customer needs. -Worked alongside owner regarding overall business development, growth, and future expansion. The Upstate's Premiere Outdoor & Marine CenterProudly Serving Lake Jocassee and Lake Keowee Since 1979

Bachelor Of Science (Bs), Business Administration And Management, General, Legal Studies Minor

Back End Engineering, Web Development