Supporting Wells Fargo Advisors with computer issues by answering inbound calls in the call center, remote troubleshooting, resetting and unlocking passwords, migrating users from Windows XP to Windows 7, dispatching vendors for on-site support, educating users about policy, help and maintaining proprietary software. Took on a greater challenge by moving from a single line of business to global, supporting all WFA lines of business, after six months on the job. Managed and kept personal call metrics (average talk time, average wrap time, average hold time, first call resolution) above standards.

Scanned mortgage loan documents for a reverse mortgage company which was preparing to move to a new location. Used a commercial copier/scanner/printer/fax Xerox machine.

Pre-registered and registered patients as they enter the Emergency Room as well as mothers and babies in Labor and Delivery. Collected personal, demographic, and insurance information, and co-payments while providing excellent customer service and upholding federal law and hospital standards.

Provided World Class Customer Service in a fast-paced inbound call center environment. Changed plans and services to meet customer's needs and requests while upselling. Troubleshot cell phones and other mobile devices.