Day-to-day management of global HR call center. SME for team of 6 responding to approximately 30k inquiries per year with >85% tier I resolution in areas including; payroll, leave management, policy administration, learning, etc. Responsible for training and development of staff to ensure timely & accurate delivery to Human Resources inquiries. Lead for all disaster response activity, including employee accountability, cash and loan qualifying and distribution and reporting. Administration of global service awards program. Owner of personnel files for all employees, responsible for legal hold order processing in coordination with legal dept. and disposition processes.ServiceNow - requests, knowledge, chat, administration, dashboards

Management of US paid expats with expatriation and repatriation process, provided cross cultural adaptability assessments with families, coordination with legal, immigration, moving and storage vendors and EAP. Served as HR Business Partner for expatriates in MENA, Australia, Japan and South Korea.Processing of monthly payroll to ensure accuracy of payments of additional benefits.

Investigate workplace policy violations and advise regional management on options to remediate/prevent options that impact morale, productivity and performance.Provide advice, guidance and professional support to regional management to interpret and properly apply policies, practices and procedures.

Sole HR staff responsible for all aspects of recruiting, interviewing, hiring, orientation, benefit administration, training and investigations for all employees.Maintained and created (as needed) company policies and procedures in order to comply with current state and federal regulations.Coordination of drug testing program for new hires, random and post accident testing and EAP administration. Provide background investigations; OSBI and MVR checks. Handled all aspects of workers comp, Employment Security Commission, EEOC, etc. Provided annual safety, OSHA compliance and CPR/First Aid training.