Will Mckenzie Email & Phone Number

Autonomously managing the IT needs of the Wollongong branch of icare.- Providing desktop support to users and acting as a go-to person for any issues with PCs, printers, peripherals and Business Applications- Providing a range of support which includes specification, setting up, and testing of computer systems and peripherals within established standards and guidelines peripherals and Business Applications- Establishing and maintaining a log of issues arising related to… Show more Autonomously managing the IT needs of the Wollongong branch of icare.- Providing desktop support to users and acting as a go-to person for any issues with PCs, printers, peripherals and Business Applications- Providing a range of support which includes specification, setting up, and testing of computer systems and peripherals within established standards and guidelines peripherals and Business Applications- Establishing and maintaining a log of issues arising related to user administration- Documenting service support, where required, and ensure compliance with adopted process and guidelines- Providing ad hoc support for project work as required - Creating and maintaining support documentation to assist others in restoring services and reduce the impact of unplanned outages - Maintaining current knowledge of emerging trends and development in support for information services- Contributing to discussions regarding service delivery and issues which are regularly raised - Applying analysis and consideration of alternatives in the resolution of incidents and requests raised by users Show less

Wollongong, Australia

· Providing effective level one support to the UOW community for all service requests, including incident diagnosis, troubleshooting, and accurate recording of calls received and resolution activities· Providing technical support for UOW standard desktop (Windows & Mac) environment and other services such as email, data storage, printing and UOW core applications· Ensuring accurate and timely logging of incidents and requests and report any reoccurring issues to… Show more · Providing effective level one support to the UOW community for all service requests, including incident diagnosis, troubleshooting, and accurate recording of calls received and resolution activities· Providing technical support for UOW standard desktop (Windows & Mac) environment and other services such as email, data storage, printing and UOW core applications· Ensuring accurate and timely logging of incidents and requests and report any reoccurring issues to appropriate IMTS teams for investigation· Escalating request tickets that require specialised knowledge or resources in a timely manner· Exploring opportunities and making recommendations that contribute to the continuous improvement for service delivery· Documenting IT related issues and solutions within knowledge base Show less

Wollongong, New South Wales, Australia

Wollongong, Australia

Wollongong, Australia

Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.Answered and directed incoming calls using multi-line telephone system, providing information to callers and drafted office emails.Operated gaming equipment, inspected cards and monitored play to maintain security and protect house interests.Operated cash register and Point of Sale (POS) system for transactions involving cash, cards and voucher payment… Show more Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.Answered and directed incoming calls using multi-line telephone system, providing information to callers and drafted office emails.Operated gaming equipment, inspected cards and monitored play to maintain security and protect house interests.Operated cash register and Point of Sale (POS) system for transactions involving cash, cards and voucher payment systems.Delivered an exceptional level of service to each customer by listening to concerns and answering questions.Served needs of many patrons during shifts, including collecting payments, tracking rewards and resolving customer service issues.Counted and processed large volumes of money manually and with bill-counting devices, accounting for as much as $25,000 in daily funds transfers. Show less

Shellharbour, Nsw

Processed payments and maintained accurate drawers to meet financial targets.Provided every customer with professional and polite support for sales and service needs.Kept calm and applied strong problem-solving and interpersonal skills to resolve customer conflicts.Maintained current store, product and promotional knowledge to drive consistent sales.Maintained accurate and attractive merchandise displays to maximize purchases.Regularly assessed assigned… Show more Processed payments and maintained accurate drawers to meet financial targets.Provided every customer with professional and polite support for sales and service needs.Kept calm and applied strong problem-solving and interpersonal skills to resolve customer conflicts.Maintained current store, product and promotional knowledge to drive consistent sales.Maintained accurate and attractive merchandise displays to maximize purchases.Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.Drove sales by successfully employing strategies such as upselling and cross-selling.Managed cash register operations and formulated end-of-day reports. Show less

Warrawong, Nsw

Ensured that the park is ready for operation by checking cleanliness, equipment operation, cash levels, and daily staff assignments.Co-ordinated and provided coaching for children of varying ages in developing acrobatics skills.Regulate classes to ensure safety of the participantsResponded quickly following the occurrence of accidental injury, followed first-aid procedures and completed incident reports.Prepared various items before groups arrive so that the check-in… Show more Ensured that the park is ready for operation by checking cleanliness, equipment operation, cash levels, and daily staff assignments.Co-ordinated and provided coaching for children of varying ages in developing acrobatics skills.Regulate classes to ensure safety of the participantsResponded quickly following the occurrence of accidental injury, followed first-aid procedures and completed incident reports.Prepared various items before groups arrive so that the check-in process is organised and quickCompleted maintenance checks of equipment in a thorough, timely manner to ensure safety of customers. Show less