William Méndez Rodríguez Email & Phone Number

Costa Rica

Key responsibilities:a) Ensure a successful business relationship with clients from different industries (medical, finance, among others).b) Modernize multiple software solutions, focusing on revenue-generating and mission-critical applications core to clients’ business.c) Deliver projects aligned to clients' expectations and needs under multiple constraints (quality, scope, schedule, and costs).d) Lead, mentor, and grow cross-functional teams with expertise in different technologies, including VB6, C#, Informix, and Clarion.e) Encourage a culture of continuous improvement by creating initiatives and optimizing processes to enhance team efficiency and business outcomes.

Costa Rica

On January 2023, GAP announced the intention to acquire Mobilize.Net’s Application Migration Business Unit (the acquisition was completed on February 10th, 2023). In the first week of February, we started working as GAP employees in the new unit named "Transformation Advisory Services Business Unit", exercising the same roles and responsibilities for the current and new customers.

Costa Rica

- Executing and delivering projects to customers of different industries, located in the USA, Europe, and Asia.- Be responsible for the communication and the agreements achieved with the customer.- Guiding teams with expertise on different technologies, including VB6, .NET and HTML5.- Monitoring key performance indicators related to projects (quality, scope, schedule, costs and customer satisfaction).- Improving costs management in projects.- Applying and updating a specific migration process as a development methodology.- Having continuous communication with Sales Unit and the executive management.

Costa Rica

- Delivered projects on-time, with budgets above $2M.- Guided teams of more than 20 experts, with diverse experience on different platforms (web, mobile, CRM, ESB, iSeries).- Coordinated and executed initiatives with colleagues from the United States, Colombia, Peru and Spain.- Managed a development team as Scrum Master.- Collaborated in the proposal of new projects, including their architectural definition and cost estimates, with a Product Owner role.- Implemented a customer self-service platform, delivering weekly project-status presentations to IT & business managers, as well as monthly reports to the CEO.- Migrated a strategic platform of the organization on six different countries, coordinating local and regional teams.- Transformed the working practices of 500 employees, increasing efficiency by better aligning their project portfolios to the organizational strategy.

Costa Rica

- Coordinated the implementation of several new IT solutions acquired by the organization.- Analyzed, designed and implemented different workflows for billing mediation, having a direct impact on securing revenues from mobile and fixed phone markets.- Implemented different marketing promotions for mobile customers.- Improved the delivery of digital bills to mobile clients.

Costa Rica

- Analyzed, designed and implemented websites (PHP and JavaScript).- Customized different applications in line with customer requirements.

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