William Eric Johnson Email & Phone Number

Austin, Texas Area

Oversaw SCCM/Intune Infrastructure and provided occasional 3rd level support for PC/Server troubleshooting.Monitored client health and provided compliance reports to management and stakeholders.Organized inventory reports and established request/approval system for software delivery.Managed patching of servers using Tanium and SCCM, improving third-party application patching.Created master image and task sequences for OS deployment and software installation.Transferred clients and servers to current SCCM branch and SQL 2014 on virtualized Windows Server 2016.Fostered collaborations between Network, Information Security teams, and utilized Tanium.Provided AV support for high priority meetings and acted as a technical point of contact.Successfully migrated all client computers to Windows 10 with minimal disturbance.

Austin, Texas Area

Oversaw maintenance of various technological equipment within the UTES campus, including laptops, desktops, printers, projectors, servers, switches, and wireless access points.Installed Windows servers and facilitated file and printer sharing services.Proposed hardware and software solutions to improve desktop operations and introduced new equipment.Implemented whole disk encryption on staff laptops to enhance data security and ensure regulatory compliance.Provided technical support to a diverse user base of over 300 individuals, including students, teachers, staff, parents, and university students.

Austin, Texas Area

Provided information on annual computer lifecycle requirements and collaborated with customers, team members, and managers.Contributed to the development of a computer lifecycle replacement program implemented across the campus.Provided key support for users and computers at various locations.Shifted from Dell Image Direct to System Center Configuration Manager 2007 and Microsoft Deployment Toolkit, resulting in cost savings and improved configuration efficiency.Established web development roadmaps for resources and technology functions, setting timelines for technology replacement based on user type.Implemented campus-wide solutions and aided coworkers in adopting specific campus technology.Upgraded two ITS owned technology rooms by replacing outdated system components in partnership with Liberal Arts ITS AV group.

Washington D.C. Metro Area

Oversaw imaging development and deployment across three campuses at GWU, covering various locations such as computer labs, lecture halls, classrooms, and special event venues.Customized applications and developed scripts to improve compatibility, working closely with the Infrastructure team.Managed third-party applications, researched and recommended new technologies, and contributed to the design and planning of new lab spaces.Tracked and managed OS security, application, and feature updates.Assisted the network team in monitoring lab usage and performed regular updates to software and key servers.Provided technical support to faculty and staff in diverse technology environments, collaborating with contractors and IT staff for problem-solving and repairs.

Washington D.C. Metro Area

Assisted in the development, rollout, and support of instructional technologies at GW Law School.Served as a faculty/staff liaison, tracking projects and supporting major events.Directed daily operations of the Media Center, including course/event recording, user training, and audio/visual support.Improved system security by implementing a secure shared desktop environment.Provided thorough training to professors and teaching assistants, enabling them to proficiently utilize the technology features in classrooms and lecture halls..

Austin, Texas Area

Led a successful website overhaul, resulting in a significant increase in website traffic and improved usability. Developed an e-newsletter and online catalog for enhanced user experience.Trained and supervised a team of 10 student workers, enhancing internal productivity and knowledge.Provided comprehensive technical support for various systems and equipment, including operating systems, hardware, software, networking, and security measures.Developed training materials and tutorials, and performed video transfer/editing and audio recording/editing.Coordinated technical support for large venues and presentations across departments, serving as a liaison between university administrators, staff, and event contractors.Defined multimedia requirements and made recommendations for audio/visual purchases through regular inventory assessments.Digitized and organized over 300,000 slides from the Architecture Department into a searchable online catalog, improving accessibility and ease of use.Managed data migration from FileMaker to Access/SQL Server with secure login, collaborating with IT and Libraries to host the catalog site, database, and scanned images.

San Francisco Bay Area

Played a senior support role in beta testing and conducting focus groups for an early web-to-text messaging company.Improved operational efficiency and performance by designing and implementing a customer support website, as well as developing multilingual user interfaces and tutorials.

Bachelor Of Applied Science (B.A.Sc.), Bachelor Of Science, It - Networks Administration Emphasis

Coursework, Technical Theatre/Theatre Design And Technology

Activities and Societies: Stage Crew at Popejoy Hall, Music reviewer (new releases and live performance) and occasional feature writer.