Oritseweyinmi Omejalile Email & Phone Number

United Kingdom

Cement Division, Bardon Hill, Coalville, Leicestershire, LE67 1TL

• Customer engagement in a clear and efficient manner with regards to On-Boarding new customers, reactivationof dormant relationships, ensuring customer satisfaction and retention while offering support to.
• Receiving inbound calls via Genesys Cloud from new and existing customers and signposting stakeholders in theright direction for queries on product offerings (Aggregates, concrete or cement).
• Managing the input of orders Placed via Phone calls, Emails or google Chats on E1 and ensuring availability ofcement products (Aggregates).
• Planning with regards to booking requests for specific products (CEM1, GGBS, CIMSA etc.), confirmingquantities/Volume in tons, confirming travel distance in Miles, Number of trucks required per area covered,loading.
• Liaising with Logistic companies to ensure proper haulage of products from the docks to the customer plantlocations.
• Monitoring dispatch of products to various plants using parameters such as Number of dispatched loads, ontime/Late loads, hauled good ETA’s etc.

Kingsfield Court, 40 High Street, Earl Shilton, LE9 7DG

• Providing exceptional friendly and emotional support for individuals and at times their families.
• Providing assistance where necessary with mobility support, personal care etc.
• Maintain the hygiene, dignity, health, and safety of service users at all times.
• Encouraging and supporting the development of personal skills through hobbies and interests.

Jarodale House, Gregory Boulevard, Nottingham

• Providing exceptional friendly and emotional support for individuals and at times their families.
• Providing assistance where necessary with mobility support, personal care.
• Maintain the hygiene, dignity, health, and safety of service users at all times.
• Encouraging and supporting the development of personal skills through hobbies and interests.

East Midlands Airport, Escape Lounge, Castle Donington, Derby DE74 2SA

• Managed a high volume of 100+ customer interactions daily targeted at problem-solving within the confines of the Airport Lounge by effectively communicating with customers and providing clear solutions to their.
• Ensuring quality and stress-free airport experience for customers waiting to board flights.
• Effectively utilized stakeholder management software systems and databases to accurately track customer enquiries, resulting in a 25% reduction in waiting time and 30% unresolved customer complaints.
• Guaranteeing the Bar and drinks service, Food service (buffet style), products Restocking was all to the highest of standards.

Wayfair Castlegate UK, Lutterworth, Leicestershire LE174XR

• Facilitated the Grading and certification of returned items by meeting a target of 70% Good condition stock (Grade A), Salvage stock of 25% (Grade B) and trash stock of less than 5% daily while ensuring the product.
• Developed and implemented new customer service policies and procedures, producing a 15% growth in customer satisfaction rates.
• Maintained accurate records of customer interactions and transactions, ensuring timely follow-up and resolution of any outstanding issues.

Lagos State, Nigeria

• Identifying, soliciting and Implementing strategies for acquiring new clients within the target market parameters including HNI’s and SME’s. I achieved a target of 10 new SME corporate customers every month.
• Successfully oversaw an investment portfolio in excess of N2.5Billion comprising of high net worth and retail/commercial clients generating annual revenue of N54Million for First Bank of Nigeria Ltd.
• Grew my Asset portfolio from N84m worth of loans to N694m within 2 years after joining First Bank. As the Client Relationship Manager at my branch, I was in charge of Structuring credit facilities to meet customer.
• Expanded Revenue (Net Revenue) by an excess of N94m for the year ending 2021 with a personal target of N70m, meeting 134% of my target for the year.
• Deepened relationships with existing and prospective customers Leading to an increase in customer base by over 42% SME customers and Individual customers.

Lagos, Nigeria

• Managing all Key clients/High-value client’s accounts.
• Developed strategic and innovative ideas to accelerate revenue generation while working to build customer preference resulting in increase in Sales by over 60%; increased brand awareness by over 30%, and influenced.
• Successfully oversaw a portfolio in excess of N255Million comprising of 65% high net worth/commercial and 35% retail clients generating annual revenue of N28M for Sterling Bank.
• Collaborated with cross-functional teams on product knowledge and awareness processes
• Leveraged on superior communication, time management and motivational skills to propel projects and teams to peak results.
• Lead and participated in service forums with other colleagues within the department with the objective of identifying best practices for Relationship Service models. (I was the Learning Champion for my branch from.

1. Maintaining present customer relationships with the bank while Building New relationships with prospective clients. 2. Cross-selling of First Bank products and services.