William Herbert Email & Phone Number

Burbank, CA, US

Burbank, CA, US

Burbank, CA, US

• Maintain compliance with California Consumer Privacy Act (CCPA) for all data assets. Facilitate and support customer experience within the DPEP segment by working with internal and external partners on the design.
• Designed and coded a Spring Boot Java web service for integration with DPEP’s Incognito (CCPA) application. Similarly designed and coded a Python application to perform the automated searching and deletion of data.
• Led a proof of concept for migrating data from Hadoop to Snowflake, including providing Snowflake training to analysts.

Stamford, CT, US

• I plan and carry out fixes, upgrades, and new feature implementations for this global company’s email services applications, where I also create test and implementation plans. In addition, I perform testing, reconcile.
• Promoted from Software Engineer to Senior Software Engineer based on superior performance.
• Enhanced efficiency by developing an Aerospike repository to improve data access speeds.
• Designed the architecture for a new bulk push notification system to send newsletter-stylecontent to mobile devices. Implemented code and designed test plans.
• Increased KPI achievement by designing a common template for all transactional emails to support a responsive design across all email clients, resulting in more rapid development times.
• Formulated a strategy to set up new features as microservices, enabling the capability of running each feature separately if necessary.

Burlington, MA, US

• I was promoted to build and maintain a suite of reporting tools for one of this large speech recognition software company’s key products, eScription. I implemented reporting solutions to meet changing business needs.
• Served as Lead Engineer for a critical reporting service for the eScription platform.
• Reverse engineered outdated bash and Python scripts to document the rules and code.
• Created a centralized reporting database and designed schema to standardize future code use.
• Developed new reporting tools and capabilities that led to greater decision making competencies.
• Designed a tool that catalogued backlogs of work for the development team.

Burlington, MA, US

• I was the primary point of contact to support 10 hospital accounts. I investigated and resolved technical issues with software, performed remote repairs and troubleshooting, and deployed patches and fixes.Selected.
• Took on additional responsibility for the Kayako Ticketing System. Built a custom reporting tool for Kayako that enabled managers to critique support cases.
• Improved performance by storing attachments in a file server rather than the database server.

San Francisco, CA, US

• In this role, I received, reviewed, and resolved service requests from end users and authorized resellers of this company’s primary product, AutoCAD.Selected Accomplishments:
• Reduced installation and licensing issues 15% by creating a license file parser that enabled end users to have license files translated into user-friendly reports.
• Spearheaded the creation of video technical solutions based on the most common FAQs.

Billerica, MA, US

• During this time, I investigated and resolved technical issues for this provider of application performance testing for websites and data center/server farm monitoring. I also carried out web application functional and.
• Designed a custom dashboard that management used to track support request backlogs.
• Consulted in the field with clients on best practices for web application functional and load testing.

Bachelor Of Science, Management Engineering

Master Of Liberal Arts In Extension Studies, Software Engineering