Manage 3rd party logistics account for white glove, last mile residential delivery of home furnishings and appliances. Recruit, train, and supervise independent contractors in customer requirements and procedures. Mediate and resolve issues between customer and contractors. Recruit new contractors and recommend termination of contracts when necessary.Work with customer and contractors to ensure timely error free delivery of products. Compile billing for customer services and invoice.

Manage inbound and outbound logistics for produce wholesaler and frozen warehouse. Recruit, train, and manage company drivers. Train drivers in Smith System defensive driving techniques and proper ELD use. Retrain drivers in HOS compliance. Maintain driver qualification files. Maintain driver discipline thru verbal counseling and written reprimands. Source third party carriers when extra capacity was required. Negotiate rates.

Responsible to complete, coordinate and plan the day-to-day delivery operations of Studco products. Built a stable fleet of company drivers Developed a list of reliable common carriers and third party brokers to utilize when additional spot capacity was required. Liaise with Production, and Sales staff in view of maintaining a high level of outstanding customer service, ensuring goods were delivered with a high level of accuracy, reliability and on time delivery. Maintain DOT compliance for drivers, monitor leased equipment, develop back haul program to increase revenue. Coach drivers in use of ELD software to maintain HOS compliance. Utilize Smith System defensive driving techniques to coach drivers. Created a backhaul program to reduce deadhead of returning equipment and create a new revenue stream of over $200,000 in the first year. Manage vendor relations regarding inbound raw materials pick up, customs clearance, and delivery.

Work with Novelis Aluminum to deliver coils of product for automotive production for Ford Motor Company. Assure steady uninterrupted supply to maintain production schedule. Supervise drivers and third-party loaders to safely transport goods through Canada to Michigan. Process required customs documentation. Coach drivers in safety related practices and hours of service. Maintain communications with customer, drivers, and upper management to increase customer satisfaction.

Dispatch drivers using TMW software. Work onsite with customer to assure quality service. Monitor customer inventory levels of consumables using customer’s WMS interface and plan drivers to replenish accordingly. Plan outbound and backhaul loads to best utilize driver availability. Monitor driver compliance, logs, and on time service. Counsel drivers in safety and service related issues.

Manage fleet of 60 drivers and trucks delivering quarry products and heavy equipment. Responsible for OS/OW permitting, DOT compliance, safety, accident prevention and investigation. Monitor fleet P&L. Recruit, hire, train, counsel, and terminate drivers.

Established procedures to bring DOT and IFTA records into compliance for a local office and 4 remote locations. Negotiated rates and contracts with third party carriers for hauling reducing costs by 30%. Administered GPS system to monitor mobile assets for utilization, revenue, and security. Monitored fleet fuel card program to control costs. Dealt with vendors regarding contracts, payments, and invoices.

Mentored staff of 3 Customer Logistics Supervisors and 75 drivers using 40 company tractors along with rentals. Established operational procedures for new account to ensure timely and efficient delivery to stores throughout NY, New England, Pa, and western Ohio. Worked directly with customer warehouse staff to maintain 98% OTD. Monitored safety programs and DOT compliance. Conducted driver accident reviews.

Assist with recruitment efforts of Contract Carriers.​Manage incoming applicants through the precontract background checks and DOT compliance screening.​Inform Market Managers of results of screening process.​Guide on-line contracting process using proprietary contracting system.​Assist and inform Operations Managers of all FMCSA regulations and DOT compliance.​Assist Operations managers to help support incoming Motor Carriers with contact information regarding the set up of their own Contract Carrier business.​Coordinate with Operations Managers with any contract terminations, ensuring compliance to contract agreement.​Assist and inform Operations Managers with contract related questions, policies and procedures.​

Managed doubles operation running from Erie,Pa to Boston,Ma. Planned available loads and on demand capacity for customers in all of the northeast. Managed terminal of 75 drivers, 3 dispatchers, and a CSR in Baldwinsville, NY

Managed board of 35 drivers to obtain high utilization and driver retention.

Managed routing of 4000 customers serviced from 2 DC's twice each year based on seasonal volume. Managed roll out and installation of XATA on board dispatch system for 75 trucks. Interfaced with customers, DC personnel, and senior management to resolve issues.

Managed drivers in both OTR and Regional formats. Managed dedicated accounts. Managed dedicated international drivers running between US and Canada. Responsible for accurate and complete customs documentation. Oversaw dispatchers as Night Operations Manager. Performed logistics function covering northeastern US and 3 provinces of Canada.