• Manage vulnerability remediation and network monitoring for VCU Health, ensuring a robust infrastructure.• Collaborated with cross-functional teams to troubleshoot IT issues and resolve them efficiently.• Partnered with other departments to address technical challenges and ensure seamless operations.• Developed strong problem-solving skills and expertise in IT infrastructure management.

Develop software and operating system images for deployment using Symantec Management Platform 7.5. Duties include:Create Security Groups and Settings • Create and Deploy New Software Packages • Create new Tasks/Policies • Create and Deploy Patch Security Vulnerabilities • Create New Reports • Create New Collections • Remediation of Altiris issues on Servers/Clients In addition I support the Client Services team with advanced technical issues.

Manage all daily operations, dispatch, and warehousing. Supervised 45 employees, review contracts and proposals, supervise office relocations, and work on company P/L. Performed Quality Control checks and met with customers. Responsible for the overall quality of the operations. Provided onsite computer support for the IS department located in Richmond.

Was in charge of all daily operations of the facility. Managed all operations personnel and supervisors. Duties included dispatch, scheduling, warehousing, and facilities management. Reviewed all claims, P/L statements, performed strategic planning, performed cost analysis on services, and reviewed driver statements. Handled all associated Human Resources paperwork, scheduled services with outside vendors, and maintained inventory of equipment and supplies. Responsible for all hiring and recruitment. Performed Quality Control checks and met with customers. Responsible for the overall quality of the operations.