Bill Fraser Email & Phone Number

Ottawa, On, Ca

Ottawa, Canada Area

The DevOps Principal Architect is a technical expert, adept at managing projects and planning complex work. They are responsible for interacting with clients both onsite and remotely, collecting project requirements, generating implementation recommendations and estimates, and then implementing and delivering the completed project to the client with the help of a team.Responsibilities include:* Working with clients and business leaders to understand business and technical requirements* Estimating the technical effort of projects, overseeing and contributing to the implementation* Acting as a quality control gate for the rest of the project team, by providing feedback and coaching team members, and having deliverables re-worked when necessary* Designing and implementing cloud native architectures which incorporate configuration management, automation and operational visibility processes and tooling* Designing and implementing continuous integration and continuous delivery solutions* Auditing existing architectures, documenting best practices, recommending and implementing component or site-wide optimizations

Ottawa, Canada Area

Responsibilities include: * Providing coordination, analysis, design, implementation and administration of client IT solutions* Taking on or assisting with the most difficult technical problems* Recommending to clients best courses of action as well as improvements to current operational processes and procedures* Providing technical leadership on client accounts as well as technical leadership and oversight to all team members within the cluster* Reviewing the work of all teams within the cluster for quality and adherence to technical processes and standards* Reviewing and updating internal best practices* Taking on a leadership role in suggesting, recommending, designing and implementing enhancements to toolkits and other process improvements* Investigating and assessing new technologies and developments relevant to Pythian* Preparing and presenting training courses to increase awareness and capabilities of team members within the cluster* Creating and updating technical tests used to screen candidates interested in working at Pythian* Conducting technical interviews of candidates and providing feedback to Human Resources and the Hiring Manager* All responsibilities of my previous position, as required

Ottawa, Canada Area

Responsibilities include:* Providing all aspects of client service generally associated with the System Administrator role, which includes all responsibliities of my previous position* Preparing client status and incident reports, managing and meeting client commitments, and maintaining alignment with client operating procedures* Enhancement of tools and processes, including designing/implementing monitoring checks, process improvements such as performance reviews and audits, etc* Participating in, and taking a leadership role in, security and/or process reviews* Participating in pre-sales activities such as proposal preparation and technical calls, as well as pre-sales visits to client sites* Preparing marketing collateral including web site material and presentations at conferences or trade shows* Taking on a leadership role in mentoring of team members, including preparation and presentation of employee training courses

Ottawa, Canada Area

Responsibilities include:* Supporting all aspects of server, network, storage and application infrastructure to a variety of clients* Analysis of client’s infrastructure and making recommendations for improvements to current operational processes and procedures based on industry best practices* Installation, configuration, administration, and tuning of common server infrastructure applications and hardware components* Developing methods of monitoring and utilizing monitoring tools to optimize andenhance system performance* Designing and implementing disaster recovery processes, business continuity plans, change control plans, and re-usable operational methods* Administration of backup procedures and disaster recovery plans, proactive monitoring, responding to monitoring alerts and troubleshooting of operational problems

Performed remote server management on over 3000 servers for a global television, news and entertainment company. Responsible for the day-to-day management of Linux, AIX, Solaris and HP-UX servers.Carried out system administration tasks such as user management, process management, job scheduling, shell scripting, software installation and patching, backup configuration, and performance tuning (system wide and per-user). Responsible for performing OS-level configuration of storage devices presented via storage area network (SAN) or NAS appliances.Configured and provided support for both failover and high availability clusters. Acted as an escalation point through 24x7 on call rotation to ensure outages were handled expertly and in a timely fashion.Other duties included documentation of procedures and knowledge transfer to other team members.

Ottawa, Canada Area

Fulfilled the role of mentor for the HP Proliant Server Support (Linux/Unix) team, both as an escalation point on technical issues and as 'soft skills' coach.Created tests and designed training exercises based on analysis of gaps in technical knowledge, including installation/configuration of operating systems and hardware on lab equipment.Conducted routine maintenance on lab servers used for hosting documentation, software, and as a hands-on reference.Participated in regular meetings with the client and backline support staff to discuss trends, testing, training, and collect pertinent technical information to share with the rest of the team.Provided hardware support for Hewlett Packard’s Proliant family of enterprise servers. Acquired expert knowledge of server technologies and hardware. Used HP management tools to diagnose and troubleshoot hardware issues in Windows and Linux operating environments.

Provided end-user technical support to residential and commercial cable internet customers for a large US-based Internet Service Provider. Developed excellent customer service and oral communication skills as well as the ability to explain technical information to non-technical users. Gained experience working in a fast-paced and dynamic work environment.