William "Bill" Gross Email & Phone Number

Senior Quality Manager in automotive manufacturing-engineering supplier environments, with a demonstrated history of successful leadership developing world-class “quality systems” and directing high performing cross-functional teams focused on continuous improvement and eliminating "cost of poor quality"; but not as a process, but as a way to work daily – a “business culture”. This mindset has served me well as I’ve been able to teach and coach this culture change in such a way that it has improved EBITDA by hundreds of thousands of dollars annually in multiple companies throughout my career.As Senior Quality Manager, I enjoy working cooperatively with cross-functional teams and individuals, teaching, coaching and training them, to help them achieve not only their own goals but also to help others. Teamwork is critical to any company to out-perform the competition.My focus is on the customer needs - the "Voice of the Customer"; not just on what they say they need but digging deeper to understand what they need - for today and the future.My greatest strength is the ability to discern the real issues and to correct them; championing an effort to resolve the issue and see it through to successful completion. To set good - aggressive goals, work with the team on actions needed, to support them with the right tools, and to hold them accountable.AREAS OF EXPERTISE:Automotive manufacturing-engineering supplier world-class quality, environmental, health, and safety management systems.Senior Quality Manager (Management Representative) developing, implementing, interpreting, monitoring, maintaining, and enforcing quality management system standards, policies and processes.Core Quality Tools: APQP, FMEA, MSA, SPC, PPAP.Advanced Problem-Solving: 6 Sigma, 5S, 5-Why, 8D, Value Stream Map, Pareto Chart, Kaizen, Poka-yoke, Testing.ISO Certification: 9001:2015, 14001:2015, 45001:2018, and IATF 16949:2016 Internal and 3rd Party Audits.Advanced quality planning for new product development, specifications, processes, deviations, standards.Supplier quality development, compliance, and quality issue resolution: raw material, intermediate product.Customer Service: inspect final product against requirements, solicit customer feedback, resolve issues quickly.CONNECT WITH ME:Seeking new career opportunities, If you are interested in learning more about my skills or experience, contact me on LinkedIn or email at williammichaelgross@gmail.com.

Listed skills include Business Process Improvement, Change Management, Strategic Planning, Cross Functional Team Leadership, and 47 others.