Builds Strong Relationships, Quality Focused, Grows BusinessHighly motivated and performance driven Mortgage and Real Estate Professional with diverse proven experience. Specialist in Reverse Mortgage Refinancing and Reverse Mortgage Purchase Loans.Builds strong sustaining relationships, maintains quality standards, exceeds the expectations of “External and Internal Customers” providing customer satisfaction & satisfying customer needs. Demonstrated ability to increase sales, add services, manage budgets / revenue, and build business / profitability. Team player & leader who builds, trains and motivates teams to achieve organizational goals. • Increasing Sales • Building Relationships Facilitating Training• Controlling Costs • Customer Satisfaction, Collaboration,• Marketing Strategies • Asset Management, Leadership, Quality Assurance, P & L Management,• Change Management • Facility, Employee Relations, Event Management, Effective Problem Solver, Skilled Decision MakerCOMPETENTCIESCustomer Focused - Establishes trusting partnership, solicits feedback / conversation, develops rapport. Listens, understands and focuses on customer needs. Promptly addresses issues and provides solutions.Consistently Delivers High Level of Service / Quality - Establishes and implements open and direct channels of communications.Team Builder – Develops and leads high performance teams. Partners cross-functionally in establishing performance management building ownership and accountability.P&L / Budgetary Accountability – Developed, implemented and managed diverse budgets. Increased sales, controlled costs, reduced bottom line expenditures and increased profitability. Maximizes resources.