At DNW Logistics we do packsge delivery for e-commerce clients. - we act as the delivery arm doing the last mile delivery from the distribution centre to the customer home.-providing services 7 days a week and employment to many

In my current role, I drive business results for 54 franchise restaurant locations and three commercial properties located in Canada and the United States. I facilitate and deliver effective coaching to improve customer experience, grow sales, control expenses, and enhance the effectiveness of marketing while providing development opportunities to staff and foster excellent customer service. I review and analyze sales performance and guest feedback to identify opportunities for improvement and develop impactful solutions to address them, and oversee property openings in partnership with opening teams to deliver expected experience to customers. Accomplishments include:♦ Serving as the Executive Director as needed when company president is unavailable.♦ Promptly resolving legal and insurance related issues and managing vendor relationships. ♦ Administering a $9M budget and overseeing remodeling programs with $250K budget per store, serving as project manager to ensure on-time and on-budget completion.

Initially a new brand in Canada with my help and training this company brand image is one that is known for quality. ​Edmonton area sales are one of the highest in Canada as the brand is constantly sold out. ​I was responsible for all retail stores of Costco and Walmart totalling 38 retail locations ♦ Schedule training of managers and associates for the Vizio brand and ​Monitor competition within assigned region ♦ Create Reports based on Operating plan, give feedback for improving processes so that Sales Target can be met ♦Participate in industry or promotional events (e.g.trade shows) to cultivate customer relationships

While the senior business development manager, I spearheaded sales growth for a software firm while leading my sales team to promote products to B2B and B2C customers. In this role, I established forecasts and sales budgets and set and managed employee quotas, providing training and mentorship to promote success and address issues. I analyzed and improved sales processes for sales development representatives and account executives to increase revenue and client retention, and developed a successful sales culture within start-up environment.Accomplishments include:♦ Increasing total sales 22% by identifying new revenue opportunities and utilizing improved pipeline.♦ Reducing spending 35% by gaining employee buy-in and promoting idea generation from all team members.♦ Aiding in growing company from four employees to over 175.

As the acting branch manager, I ensured exceptional service experiences for primarily corporate customers by managing 270 vehicles and fourteen employees across two locations. While efficiently resolving escalated issues and concerns to retain accounts, I identified opportunities to address recurring problems, collaborated with stakeholders and staff to develop impactful solutions to issues, and assisted customers by addressing questions and concerns about service and providing information about upgrades and additional services. Additionally, I maintained responsibility for all branch P&L, human resources, and sales planning.Accomplishments include:♦ Increasing company fleet 17% and maintaining an average revenue increase of $14K per month and $168K per year over previous year.♦ Assist with customer collection and Account Receivables from body shops and corporate clients♦ Maintain Accounts Payable level so that it does not fall below company level