Wendy Ogletree-Robinson, M.Ed Email & Phone Number

Hello! I am a learning enthusiast, problem solver, creative genius, and multi-tasker. I am a resourceful researcher who has experience in program management, project management, customer service, and human resources. My work experiences have resulted in a diverse skill set that I am eager to explore. I have a commendable knack for building a rapport with clients and colleagues. I enjoy helping others understand difficult concepts, products, and information. I have extensive experience in customer success that allows me to meet the needs of clients with fidelity. I have worked in various sectors such as the medical field, call centers, retail, etc. I am an experienced eLearning coordinator and instructor. I find immense joy in utilizing my knowledge of best practices, diverse learning needs, and learning theories (adults and children), to create learning materials for in-person and virtual learning environments. I am technologically savvy and would like to utilize these skills more in my next role. As a successful grant writer, I have authored several educational initiatives that have helped my clients attain their goals. I have strong writing skills that have helped me to excel as a content writer. I have contributed to many assessment projects as an author of passages, constructed response, and multiple choice items. I have also been responsible for the graphic design of these projects. ✔SKILLS/EXPERIENCE:Customer Success OperationsGainsight AdministratorTechnical SupportClient/Customer SuccessData DisaggregationOnboardingHuman Resources Professional Development DeliveryPublic SpeakingWork well independently and with cross-functional teamsCall CenterDocument CreationDesign of lesson plans, job aids, tutorials, brochures, flyers, and multimedia resources⚙TOOLS OF MY TRADE:GainsightChurnZeroPower BiSalesforceSmartsheetGoogle Suite (Classroom, Sheets, Docs, Calendar, Slides, Forms, Drawings, Gmail, Meet)Microsoft Office (Word, Outlook, PowerPoint, Excel, Teams)TrelloDemio📑CURRENTLY LEARNING:Project Management (Google Project Management Certification Program | Coursera)Gainsight CS/PXMiroAdobe Creative Suite🔎LEARNING BUCKET LIST:Articulate 360 StorylineArticulate 360 Rise