F. Wayne Morrill Email & Phone Number

Knoxville, Tennessee, United States

Primary site contact for all IT related functions.Purchasing, deploying, and maintaining asset management on all equipment.Planning and implementing hardware and software roll outs and changes.Managing infrastructure projects like network modernization, printer refreshes, and AP refreshes.Managing and escalating the Service Now ticket queue.

Knoxville, Tennessee, United States

• Troubleshooting Vlan network issues to lay the groundwork for the next phase of the project. Created an imaging process utilizing MDT and WDS over isolated Vlan for deployment of systems in warehouses, Labs, and the Zynstra environment. Also scripted an automated reference image capture process to facilitate rapid deployment of updates in order to stay in audit compliance. Distributing remediation baselines across the entire footprint of stores and servers. Currently migrating Zynstra Win 7 VM's to Win 10. Projects and Issues Specialist.

Lexington, South Carolina

• Researched, developed, built the H/W infrastructure, implemented and administered several primary hardware/software systems consisting of:o WSUS (Windows Server Update Services)o SEPM (Symantec Endpoint Protection Manager)o AD Auditing (Netwrix)o Asset management (Spiceworks, Lansweeper)o Standardized PC imaging utilizing MS MDT (Microsoft Deployment Toolkit) and WDS (Windows Deployment Services),o Hardware/Software/License monitoring (Lansweeper)o Company help desk system (Lansweeper)• Effective provisioning, installation, operation, and maintenance of hardware and software systems (reduced new PC deployment from 2 ½ weeks to less than 24 hours)• Developed and implemented a successful Windows 7 and Server 2012 migration for 13 branches and 1 corporate center• Researched and advised on hardware and software purchasing• Diagnosed and resolved network configuration and implementation issues• Worked with vendors for circuit administration (Spirit), and firewall (SonicWall)• Ensured that system hardware, operating systems, software systems, and related procedures adhered to bank and FDIC policies• Technical research and development to enable continuing innovation within the bank• Monitored and performed troubleshooting on VMware systems

Columbia Sc

• Responsible for the primary technical support for computer hardware and software systems including new installations and problem resolution for Wachovia / Wells Fargo branches and corporate sites. Management over a large territory while maintaining high standards in SLA's and customer service. • Made appropriate decisions under high stress conditions, maintained composure while prioritizing and orchestrating many job functions.• As lead tech, trained and supported technicians in all aspects of troubleshooting, maintenance, and repair.• Traveled nationally for merger and upgrade projects.

Columbia, South Carolina Area

Acquired by CompuCom.• Responsible for the primary technical support for computer hardware and software systems including new installations and problem resolution for First Union / Wachovia branches and corporate sites. • Management over a large territory while maintaining high standards in SLA's and customer service. • Made appropriate decisions under high stress conditions, maintained composure while prioritizing and orchestrating many job functions. . • As lead tech, trained and supported technicians in all aspects of troubleshooting, maintenance, and repair.• Provided technical support of specialized hardware and software systems for multiple clients in the financial, retail, legal, and healthcare industries.

Columbia, Sc

Acquired by Getronics• Field Support Technician Responsible for performing on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PC‘s, and printers.• Provided technical support to customers on operational or maintenance aspects of system equipment.• Served as customer contact for technical and service related issues. • Diagnosed mechanical, hardware, software and systems failures, using established procedures. • Provided technical support of specialized hardware and software systems for multiple clients in the financial and retail industries. • Assisted with large scale desktop replacement projects. • Independently managed service calls with minimal to no supervision in order to meet and exceed SLA's.