Provide market evaluation and analysis, segmentation and market entry strategy development, and marketing operations consulting services.

Supply contract services to Sales Concepts, Incorporated, Roswell, Georgia, for sales, marketing, and customer service training. Provide one-on-one training and coaching to sales managers, experienced sales and customer support representatives, and newly hired sales consultants.

Specializing in Epic electronic health record (EHR) system implementation (‘go-live’) training and support.

Supported physicians and other clinical professionals in Epic EHR software system implementation; assisted in 'go live' efforts at WellStar Cobb and WellStar Paulding hospitals.

Responsible for developing and implementing corporate marketing strategies and tactical plans consistent with company operating plans and budget requirements; coordinated marketing programs and activities across multiple lines of business• Served as project manager for multi-functional effort to provide TSTT services to the Summit of the Americas Conference and Commonwealth Heads of Government Meeting in Trinidad and Tobago, generating over $11 million in gross revenues• Led a cross-disciplinary team to plan and implement a comprehensive project (known as ‘Gigabit 2020’) to dramatically reduce the ‘digital divide’ in Trinidad and Tobago, doubling broadband services to the country within 2 years• Managed corporate branding, advertising, and sponsorships – increased overall brand recognition/awareness by 10% while reducing marketing communication expenditures by 30%

Provided marketing and sales support to corporate clients in a variety of locations• Performed market demand and revenue forecast for a valuation of an integrated telecommunications provider in the Caribbean region; prepared transition plans for company privatization• Developed sales, marketing, and customer service organization structure and reorganization plan for a mobile operator in Central America• Analyzed and quantified market, forecast demand, and customer technical requirements for land-mobile radio services in selected U.S. markets• Developed and implemented a sales contact and lead generation system/database of public safety and emergency service coordinators for the U.S.

Coordinated development and communication of customer retention programs, revenue enhancement initiatives, customer metrics, marketing data warehouse, and market/industry information systems for BellSouth Latin America

Led a cross-functional business development team in Brazil; organized and managed marketing, sales, and customer service start-up activities; obtained over 1 million customers in the first nine months of operation.

Responsible for marketing strategies, tactical programs, and commercial evaluations related to BellSouth International business development opportunities; directed market research, market assessment, and customer demand forecast modeling; coordinated business plan development, due diligence, and tender activities.

Supported international opportunity evaluations; developed marketing analysis and forecasts, assessed overall marketing requirements based on licensing authority specifications and prepared detailed tender responses, developed market forecast models and provided financial business case inputs.

Provided quantitative and analysis and tactical support to unregulated BellSouth subsidiaries for revenue growth and market performance improvement.

Developed company-wide strategic plans; conducted studies and analyses of major corporate issues;provided executive support to the President, officers, and senior managers of the corporation.

Managed large- and mid-sized customer service centers metro-Atlanta and South Georgia, performing tele-sales, retail sales operations, billing and collections, service order input and tracking, and cash handlingfunctions; centers were routinely the top sales producing groups in Georgia organization.

Provided technical, analytical, and quality control assistance to local city, county, and regional planningagencies involved in various Census-sponsored projects. Directed field survey activities across theBureau's Southeast Region.