Shawn Edwards Email & Phone Number

Raleigh-Durham, North Carolina Area

Responsibilities:Overseeing daily operations; managing staff; ensuring reliability, integrity, and security of core systems; and servicing organization’s IT needs efficiently and cost effectively. Also responsible for developing apps and integrations to improve internal productivity and promote client satisfaction, and for delivering actionable intelligence and “metrics that matter” via data capture, analytics, and reporting.- Ensure the Reliability/Integrity/Security of Core Systems, Software and Processes- Deliver "Metrics that Matter" via Data Capture, Consolidation and Analytics- Develop apps and integrations to improve internal productivity & promote client satisfaction- Service the organization's IT needs efficiently & cost effectivelyAccomplishments:- Assumed ultimate responsibility and accountability for IT services and resources throughout the organization.- Assumed responsibility over Adjudication Management team.- Improved invoicing process. - Supported company need for "Actionable Intelligence", "Metrics that Matter", pro-active monitors and alerts supporting business and IT operations.- Cross trained IT staff to support business needs, maintaining service levels with fewer resources.- Reduced IT operational expenses.

Raleigh-Durham, North Carolina Area

Resposibilities- IT Managemento Support enterprise initiatives across multiple technical teams.o Manage development and operational tasks for multiple technical teams.o Project management for multiple enterprise I.T. initiatives.o Delivery management for multiple I.T. disciplines and teams.o Team management, mentoring and development.- Application and Interface Developmento Product management for custom applications built for internal and external customers.o Management of full application life cycle for multiple custom software systems.o Continuous improvement and innovation of development team skills, processes, and procedures.- Cloud resource managemento Manage multiple resources in Microsoft Azure cloud environment, including data, compute, and infrastructure type resources.Projects- TracRxo Enterprise customer portal used for medication and delivery orders for LTC pharmacies throughout the US.- CDSo Enterprise delivery dispatching and management system used to coordinate network of delivery companies throughout the US.- HPS Interfaceso Interfaces transferring 1.2 million patient and medications messages monthly to internal systems from more than 80 customers using multiple EMRs, and a variety of data formats and connection types.- TruHQo Enterprise patient data management system used to manage patient eligibility and medication lists for 150 hospices located throughout the US.- Invoice Automationo Worked with a multifunctional group to automate a complex invoicing process covering multiple lines of business.

Raleigh-Durham, North Carolina Area

Responsibilities:- Manage Solutions Delivery Team supporting critical provider and network management areas, including: software development, production support, and stakeholder/vendor coordination. - Maintain close partnership with business owners of provider and network management systems.- Improve team’s productivity, efficiency and accountability by revising processes and KPIs. - Manage and prioritize technical initiatives for critical application systems working directly with business leaders.Critical Projects and Initiatives:- Provider Data Stabilization Taskforce – Worked directly with a cross functional team to perform analysis on the provider data interfaces to improve the quality of the data in the claims adjudication systems.- Provider Directory Program – Participated in core leadership of the program overseeing multiple enterprise initiative projects to improve the provider directory; including architecture oversite, project sequencing, and coordination of efforts to maximize development efficiencies. - Facets Migration – Represented the Provider Solutions Delivery team in leadership of multiple migration projects to move lines of business from a legacy claims adjudication system to the “future state” claims adjudication system.- Topaz Program Command Center – Represented the Provider Solutions Delivery team in leadership of remediation of multiple major enterprise systems issues.- Provider Data Improvement Initiatives – Worked directly with Architecture teams on strategic planning for Provider Data systems, including monitoring and influencing multiple projects to coordinate progress and improvement for provider data.

Baton Rouge, La; Addison, Tx

Responsibilities: - Led application services division for Louisiana, Texas and Alabama auto insurance business. - Coordinated activities and processes for software development, business intelligence, production support, systems analysis and quality assurance teams across corporate locations in Baton Rouge, Dallas and Los Angeles. - Product Manager for multiple policy management, financial, claims management, web and mobile systems.- Maintained business/IT relationships across multiple operations centers. - Managed teams through multiple major company changes (growth, reorganization, decline, acquisition).Critical Projects and Initiatives:- One Source Transition – Interface between centralized policy sales system and multiple policy management systems.- Affirmative.com website – Modernized web presence.- Affirmative mobile app – Mobile application to provide easy to use interface for policy holders. - Affirmative Self-Service website – Self-service capabilities for policy holders.- Email and text reminders – Integration with third party vendors to send reminders to policy holders through email and text communication.- Support Tools website – Self-service capabilities for internal customers.- Common Services – Consolidated source for common enterprise services and functions. - Systems Rewrites – Upgraded and modernized multiple key enterprise systems.- CBDDR – Enterprise data warehouse and reporting systems.- Automation of Month End processes – Reduced time required to complete enterprise month end processing from 10 days to 2 days.- Enterprise Prod Monitors – Dashboard for constant monitoring of key business systems.- Customer Correspondence Outsourcing – Interface with third party mailing service for key policyholder communications.- Major Systems Upgrade – Reduced batch processing time by over 50% for reporting systems.- Data Center Move – Moved key enterprise systems with no interruption in service.

Baton Rouge, Louisiana Area

Responsibilities: - Managed staff for critical enterprise applications, including: software development, business intelligence, production support and testing functions. - Project Manager for critical development team, including enterprise projects. - Maintained business/IT relationships for multiple business unites and applications teams. - Increased team’s productivity, efficiency and accountability by improving processes, rigor and KPIs. - Product Manager for major policy management, financial and claims management systems.Critical Projects and Initiatives:- Retired or upgraded multiple legacy applications and systems.- Standardized SDLC processes across IT department.- Reduced number of major audit findings to zero.- Standardized month-end reporting processes.- Improved reporting databases and scheduled reporting capabilities.- Introduced agile and scrum methodologies.- Introduced KPIs and metrics to increase team productivity and accountability.

Baton Rouge, Louisiana Area

Responsibilities: - Supervised daily tasks for design, build, testing, maintenance and support of critical enterprise applications, including: software development, business intelligence, production support and testing functions. - Led team as primary developer on critical enterprise application systems. - Maintained business/IT relationships for multiple business units and applications teams. Critical Projects and Initiatives:- Developed new document printing, mailroom, and policy load and save capabilities.- Retired or upgraded multiple legacy applications and systems.- Created reporting data environment.- Implemented self-managed reporting capabilities for business users.- Standardized project management processes.- Standardized development processes.- Improved system stability and decreased defects and down-time.

Baton Rouge, Louisiana Area

Critical Projects and Initiatives:- OARS Application - Designed and developed a highly automated web application to replace complex, manual clinic work-item processing system used by the Louisiana Department of Health and Hospitals.- Lamar Smart Boards - Designed and developed software to manage Lamar Advertising's Smart Boards initiative.- Standardized development processes and procedures increasing company’s development capacity and project size capabilities.

Baton Rouge, Louisiana Area

Critical Projects and Initiatives:- Designed and developed a replacement for the main software application that managed all debt collections accounts handled by the firm.- Increased system stability and reduced maintenance efforts by over 100 man-hours per month- Improved processes and procedures for project management, software development, server and networking management, and support desk activities.

Baton Rouge, Louisiana Area

Supervised business intelligence and documentation development, projects and staff.

Baton Rouge, Louisiana Area

Managed reporting portfolio as well as desktop support for the Dealer Services department for Bank One in Louisiana.