Hello! My name is Willian. I'm 34 years old, and I am a Support Engineer at Atlassian with 12 years of experience in technical support and 3 years in software development. In addition to my role at Atlassian, I also work as a developer and project manager in freelance projects, bringing both strategic and technical expertise to every challenge.At Atlassian, I am responsible for supporting Jira Cloud customers, and handling L1 and L2 cases as part of my daily routine. I also manage critical incidents, ensuring prompt and effective resolutions to minimize client business impacts. My experience extends to supporting cloud-based applications using platforms like AWS, Vercel, and Google Cloud Platform.Throughout my career, I have gained extensive experience with technologies such as JavaScript, React, Node.js, MongoDB, MySQL, and SQL. Additionally, I co-founded a digital marketing company where I developed websites using Next.js and Tailwind CSS, integrating tools like Google Search Console, WhatsApp, and contact forms. This experience has enhanced my full-stack development skills and project management capabilities.I am passionate about solving complex problems and working collaboratively to achieve common goals. My commitment to quality and efficiency, combined with strong communication skills, makes me an adaptable and results-oriented professional.I am always eager to learn new technologies and methods to keep growing as a professional and contribute to the success of every project.