* Utilize internal tools to interact with patient inquiries on prescription claims, status of order, shipping location, and to review problem while maintaining a positive, empathetic and professional attitude toward customers at all times.* Collaborate with other team members in Growth and Strategy, Product Development and Engineering groups as well as work within Pharmacy and Warehouse Operations groups to ensure smooth workflow in all departments.* Monitor internal… Show more * Utilize internal tools to interact with patient inquiries on prescription claims, status of order, shipping location, and to review problem while maintaining a positive, empathetic and professional attitude toward customers at all times.* Collaborate with other team members in Growth and Strategy, Product Development and Engineering groups as well as work within Pharmacy and Warehouse Operations groups to ensure smooth workflow in all departments.* Monitor internal communication channels and provide front-line support for provider inquiries, escalating complex inquiries per departmental standards, and directing provider inquiries to medical operations and clinical team as needed.  Show less

* Engaged directly with eBay buyers and sellers via phone, chat, and email to solve disputes and claims, and provide education on processes and services.*Consistently achieved or exceeded department monthly goal for first call resolution metric while providing high quality service to maintain an exceptional customer satisfaction rating.*Resolved escalations while ensuring callers felt supported and valued by applying conflict management techniques.

* Ensured passengers a pleasant travel experience by welcoming them aboard the aircraft, assisting with carry-on luggage, providing beverage and snack services, answering questions, providing timely updates on the status of flights, and accommodating special requests.* Maintained passenger safety by adhering to Federal Aviation Administration and company regulations, passing yearly recertification of emergency protocols, and applying conflict resolution skills to diffuse situations from… Show more * Ensured passengers a pleasant travel experience by welcoming them aboard the aircraft, assisting with carry-on luggage, providing beverage and snack services, answering questions, providing timely updates on the status of flights, and accommodating special requests.* Maintained passenger safety by adhering to Federal Aviation Administration and company regulations, passing yearly recertification of emergency protocols, and applying conflict resolution skills to diffuse situations from escalating to emergency levels.* Demonstrated leadership by conducting pre-flight briefing sessions, prioritizing staffing requirements to meet passenger satisfaction, and training prospective flight attendants on in-flight policies and procedures. Show less

* Maximized relationship building skills to establish, maintain, and leverage positive relationships with internal stakeholders, residents, community leaders, service providers, and cross-functional departments to lobby support of department programs and services. * Created outreach materials and organized community activities to promote and evaluate environmental awareness programs designed to educate residents and encourage behavior changes. * Managed department social media… Show more * Maximized relationship building skills to establish, maintain, and leverage positive relationships with internal stakeholders, residents, community leaders, service providers, and cross-functional departments to lobby support of department programs and services. * Created outreach materials and organized community activities to promote and evaluate environmental awareness programs designed to educate residents and encourage behavior changes. * Managed department social media channel created as a forum for residents to share their actions for a healthier environment and to contribute to city’s various environmental related initiatives. Show less

* Supported communications staff in implementing a broad range of strategic communication initiatives to ensure consistent corporate messaging and brand identity standards with a focus on improving kidney patients' health and quality of life.* Assisted event organizers with increasing media coverage by 50% for a 10-city awareness event using proactive outreach tactics that included writing press releases, pitching to local and national media outlets, and coordinating… Show more * Supported communications staff in implementing a broad range of strategic communication initiatives to ensure consistent corporate messaging and brand identity standards with a focus on improving kidney patients' health and quality of life.* Assisted event organizers with increasing media coverage by 50% for a 10-city awareness event using proactive outreach tactics that included writing press releases, pitching to local and national media outlets, and coordinating interviews.* Collaborated with cross-functional teams to establish new relationships and foster existing alliances with selected community leaders to broadcast future announcements and activities that would draw public interest. Show less

* Coordinated production of company’s marketing and advertising material including website content, industry-specific publication placements, and promotion collateral.* Managed logistics for projects including travel arrangements, calendar management, and obtaining required documents for out-of-state projects.* Performed HR functions including assist with recruiting qualified workers, record and verify timekeeping for work and leave time, and processing payroll.