William Tipton Email & Phone Number

Monroeville, Pa, Us

Pittsburgh, Pennsylvania, United States

-Investigated and resolved complex claim rejections, optimizing processing efficiency by implementing streamlined resolution strategies. Resulted in a significant decrease in processing time and increased first-time acceptance rates.-Collaboration with healthcare providers or insurance companies to clarify claim details, resolve discrepancies, or obtain necessary information for accurate billing.-Communicating with customers to explain billing details or address concerns, emphasize your communication skills and customer support efforts in ensuring satisfaction.

Monroeville, Pennsylvania, United States

-Directed and supervised couriers responsible for collecting medical specimens from various clients and doctor's offices promptly. Ensured adherence to strict timelines and delivery schedules, maintaining a 98% on-time specimen collection rate.-Cultivated strong relationships with clients, fostering trust and reliability in specimen collection services. Proactively communicated with clients to accommodate scheduling changes, resulting in a 15% decrease in missed pickups and improved client satisfaction.-Collaborated closely with laboratory staff to streamline the handover process of collected specimens. Implemented efficient protocols resulting in a 25% reduction in processing time from specimen collection to testing initiation.

- Orchestrated procurement, distribution, and inventory management of medical supplies for over 100 clients, ensuring seamless end-to-end supply chain operations.- Cultivated strong relationships with medical facilities and clients. Collaborated closely with clients to understand specific delivery requirements, resulting in a 30% decrease in delivery complaints and an increase in client retention by 20% over two years.- Played a critical role as one of the primary labs responsible for processing COVID tests during the pandemic. Strategically managed and scaled up supply chain operations to accommodate the increased demand for testing materials and supplies.

Monroeville, Pa

- Handled a large volume of inbound and outbound calls from members and providers, answering questions and resolving issues concerning pharmaceutical benefits, insurance coverage, and claims processing.- Demonstrated excellent customer service skills, consistently achieving high satisfaction ratings from members and providers.- Maintained a high level of product knowledge and effectively communicated to members and providers information about pharmaceutical benefits and insurance coverage.- Consistently met or exceeded performance metrics, including call handling time and first call resolution rate.- Utilized various databases and computer systems to precisely conduct research and address member and provider queries.- Assisted members in navigating the prescription drug coverage process and were educated on how to use their coverage properly.

Monroeville, Pa 15146

- Consistently met or exceeded sales goals, resulting in a 15% increase in overall sales for Ralph Lauren products.- Developed and maintained good rapport with personal clients, which increased repeat business by 20%.- Demonstrated excellent product knowledge, effectively communicating information about Ralph Lauren products and promotions to customers.- Utilized customer service skills to provide personal styling and fashion advice, resulting in increased sales and customer satisfaction.- Collaborated with other departments to plan and execute in-store events, resulting in a 20% increase in customer traffic and sales.- Assisted in visual merchandising to ensure that the Ralph Lauren section of the store was well-presented and easy to navigate.

Pittsburgh, Pa

- Demonstrated excellent product knowledge and effectively communicated information about cell phones, plans, and accessories to customers.- Managed and trained a team of sales associates, resulting in a 15% increase in overall sales for the store.- Developed and implemented effective sales strategies, resulting in a 20% increase in customer satisfaction and repeat business.- Utilized customer service skills to resolve issues and complaints, resulting in increased customer satisfaction and retention.- Planned and executed marketing strategies, in-store promotions and events, resulting in a 10% increase in customer traffic and sales.- Consistently met or exceeded performance metrics, including customer satisfaction and store revenue.- Handled cash on a daily basis, including cash drops, deposits, and reconciliation of cash registers and Point of Sale system.

Small Business Administration/Management

Real Estate

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