Supporting customers with sales selection and Repair services. More later....

First point of contact for new personal property claims. Responsible for detailed coordination & communication between insurance adjusters, insureds, restoration contractors, field staff, restoration production staff, and sub vendors. Manage project flow from intake, setting expectations, billing, to restoration.

Re-developed customer service department, leading into developing Inside Sales positions. Helped establish pod structure for sales utilizing remote employees to increase customer satisfaction and sales.

Caregiver.

Engaged with customers to design, and quote custom Service Level Agreements. Demonstrated proficiency in sales support . Facilitated RMA processing and management of RMA staff. Recruited and trained technical staff and engineers on service programs. Trained sales staff, channel partners, and distributors on service offerings. Handled service and engineering escalations. Developed statements of work and responses to RFI's. Developed Sales PowerPoint documents, Standard Operating Procedures documentation, Work Instruction Manual,Quality Management System (QMS) documentation, and marketing brochures.

Providing technical support, sales guidance, engineering design review for live performance, broadcasting, military and aerospace intercom communications systems. Covering party line communications, wireless intercom systems such as Tempest / Coachcomm, and Eclipse Matrix intercom systems. Promoted from TSE 1.

Provided sales engineering support, sales support, customer support, recruiting and technical trainingto both internal and external stakeholders. Maintained and reviewed customized datacenter server / storage and networking build orders for manufacturing. Developed and documentedquality assurance plans implementing them into process inspections with 6 direct reports.Proficient at engaging with customers and project coordination of data centerdeployment of power racks, server/storage and networking appliances.