Wendy Williamson, Pmp Email & Phone Number

Ambitious Vice President who excels at leading transformational strategy using in-depth knowledge of innovative technologies and user experience methodologies. Leads the development of staff to support the rapid growth of the digital self-services and continuously improve the member's digital experience. Guides investments in new digital platforms and technology partnerships to ensure high quality service for our members' digital self-services needs.

Listed skills include Project Management, Banking, E Commerce, Customer Service, and 17 others.

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  Vice President Of Digital Delivery

  Campus Federal

  Mar 2019 - Present - Baton Rouge, Louisiana

  • Acted as change agent for our digital self-services to integrate into the existing traditional branch model, served as our members' advocate for responding to their digital self-service needs and requests, functioned as relationship manager for the credit union's digital self-services vendors and contacts.• Managed the development team of our corporate knowledge management system, collaborated with team on our long-term roadmap, worked with project champions to initiate a culture change throughout the organization, introduced MVP's for quick wins and enhanced these functions by listening and observing users, monitored key analytics for pain-points during usage, presented our unique knowledge management solution to other organizations in our industry.