Walter Nealing, Ciw Email & Phone Number

Florence, Sc, Us

Florence, Sc

Accelerate talent development and organizational performance to support a culture of continuous learning & performance at the individual, team, and organizational levels. Provide a diverse learning & development experiences at each stage of workflow within a proven instructional model.Train new-hire and seasoned associates on technical processing and customer service skills in a job-replicated workflow to accomplish a variety of production activities using adult-learning concepts and delivering curriculum as designed. Shadowing, role modeling and collaborating with stakeholders and team members to accomplish department objectives and Operations requirements via key performance indicators. Interface with the Technical Writing, Design and Instructional Design functions to deliver training as designed and create an effective classroom environment. Measure technical training success through the implementation and scoring of Level 1 and 2 evaluations with a focus on with industry knowledge and aligned with technical application skills such as SmartFlow, Agilsource, Trackall 1.5, MSP (LPS) and related applications.

Florence, Sc

• Produce process improvement documents for cost savings, effectiveness and efficiencies in Operations.• Research and assist with identification and resolution of internal system and process issues.• Analyze, monitor and assisted with prioritization, analysis of data/processes and procedures that impact departmental effectiveness and financial results.• Assist departments in developing processes and procedures for new and existing processes.

Atlanta, Ga

Conducted EDI web portal business operations to facilitate online revenue. Monitored several website portals and portal data via EDI standards to perform order, admin, configuration, account maintenance and knowledge base activities. Produced, analyzed and updated business flow, sales, stock, customer service, quick-reference and internal business process documents. Performed extensive customer service functions, represent at trade shows, research, sales support, and retail.

Develop e-learning, publications, presentations and multimedia materials to deliver content to clients in payroll, time and labor, scheduling, business forecasting, and other software programs.

Conducted payroll and time and attendance training to external clients while managing and measuring delivery, metrics, effectiveness, and maintained client satisfaction and retention. Produced, reported, and managed training projects in multiple industries.• Trained over 200 clients annually (average of 75 companies).• Exceeded Metrics That Matter ratings evaluations.• Delivered two client-facing, revenue-producing applications.

Developed instructor-led presentations, manuals, quick-reference guides, e-learning, and multi-media presentations in blended learning training formats for four new time and attendance software systems.• Designed, wrote, published curricula for time and attendance.• Created pre-assessment and post-assessment modules.• Streamlined training programs and modules per time / money-saving directives.

Produced technical end-user software manuals, hardware manuals, help files, technical diagrams, technical photography, quick-reference materials, internal presentations, and collateral materials for two software applications and two operating systems and two platforms. • Produced quick-turnaround projects.• Adapted to and integrated emerging organizational changes.Dual, Inc. provides software and hardware maintenance and support in DoD military simulation. Produced and updated DOD aviation/flight simulator software and flight-trainer hardware systems documentation (Mil Spec) using WordPerfect and graphics programs for the S-3B Viking aircraft for the U. S. government. Projects included Harris Re-host, Buddy Stores, GPS, updates, and maintenance. Photography. Newsletter.

Bachelor Of Arts (B.A.), Communications/Journalism

Associate Of Science (A.S.), Computer Information Systems

Associate Of Arts (A.A.), General College - Business