William Mercer Email & Phone Number

Lead 30 personnel responsible for the maintenance, repair, and reliability of 900+ elevators in the Pacific Northwest.Coordinate design and supervise contracting, project planning, and construction for $10M of annual elevator construction, repair, and modernization projects. - Direct numerous capital projects. Assess risk and conduct earned value analysis to maintain on time and on budget performance. Manage technicians, suppliers, and subcontractors to exceed customer expectations.

São Paulo, São Paulo, Br

Direct a 12 man team responsible for the maintenance and reliability of $70M of bar turning, straightening, and product test/QA line equipment that processes 480k tons of annual production, representing $27M of annual revenue. Coordinate design and supervise contracting, project planning, and construction for plant capital projects. - Directed six enterprise projects as member of Project Management Office (PMO) team. Assessed risk and conducted earned value analysis to maintain on time and on budget performance for all projects. Managed consultants, vendors, and contractors. - Coordinated engineering design and budgeting for a planned $150M+ plant expansion.- Key contributor to outstanding plant performance. The Fort Smith mill has the lowest maintenance delays and highest productivity, utilization and yield across all Gerdau special steel mills internationally.

Washington, Dc, Us

Naval ReserveLeadership in several roles, including staff planning officer for the Commander, U.S. Third Fleet; project officer for the Naval Undersea Warfare Center; port liaison for the Military Sealift Command, and commanding officer of an expeditionary security force squadron.- Developed and maintained a resource model to manage the inflow of 30k military and government personnel into operational roles throughout Afghanistan. - Awarded the Defense Meritorious Service Medal in recognition of innovative achievements in operational planning and manpower deployment policy management.

Washington, Dc, Us

Identified and placed managers into careers with the U.S. Navy, including engineers, lawyers, and doctors throughout a four- state region. Developed marketing plans for technical-field graduates at six universities to generate Navy career-field interest.- Awarded two Navy Achievement Medals for success in recruiting and staff operations. - Key contributor to Seattle team’s #1 ranking in the country, the top recruiting force in officer career placement for 2 consecutive years.- Exceeded individual placement goal by 100% and achieved 21% of the regional goal for seven recruiters.

Washington, Dc, Us

Weapon Systems Officer, USS ARKANSAS 1995 – 1996Supervised 53 technicians in the handling, maintenance and safety of over $30 million in naval missile and gunnery systems. Directed ammunition loading operations and maintained ammunition inventory and maintenance databases. Achieved “outstanding” rating from independent evaluation of the ammunition safety program.- Planned and directed small arms training for ship’s crew, resulting in 400 incident-free pistol and rifle qualifications. Supervised fifteen safe artillery and missile live-firing evolutions.- Developed and implemented ship-wide antiterrorism plans to protect a $400M ship and over 150 lives. Responsible for command physical security program in foreign ports. Awarded the Navy Achievement Medal in recognition of superior performance.Propulsion Plant Officer, USS BELKNAP 1992 – 1995Led team of 20 technicians responsible for the proper operation and maintenance of two $15 million steam propulsion and power generation plants. - Directed over 200 major machinery repairs and served as QA inspector for critical system repairs. - Awarded the Navy Achievement Medal for exceptional engineering management proficiency in recognition of over 10,000 hours of incident-free, reliable operation.Casualty Control Officer, USS WADDELL 1991 – 1992Led personnel development and training for over 150 crewmembers and 100 Greek naval personnel in shipboard combat casualty response. Directed damage control actions during drill scenarios for fire, flooding, and chemical/nuclear/biological attack.- Supervised 12 specialists responsible for crew training and maintenance of emergency response equipment.- Created and implemented an intensive three-month engineering training program for new crewmembers covering equipment maintenance, drill performance and logistics management.

Cincinnati, Ohio, Us

Plan, budget, order, and direct $17M of retail and fuel station construction, maintenance upgrades, and energy-saving initiatives annually. Coordinate design and supervise contracting, project planning, and construction.- Executed contractor selection, scheduling, ordering, and construction on over 1M square feet of retail space. All projects were completed on time and within budget.- Led a change order cost containment study for the region’s projects and identified the top contributors to unanticipated expenditures. Developed a project milestone calendar to improve project purchasing and planning.

Us

Generated new and recurring customer sales of elevators, elevator upgrades, and maintenance contracts. Conducted sales and business development functions, including key account service management, contract negotiation, and direct-mail marketing. - Increased year-to-year territory service revenue by 12% and exceeded sales order quota by 30% by capturing new customers and increasing open order business volume among existing customers. - Managed and grew volume on 412 service accounts, including the largest accounts in the region, achieving a service book worth $2.5 million per year. Annually extended 15% of existing service contracts to longer terms.- Directed branch service growth activity with a new program of targeted mailings and intensive recapture efforts. Added over 50 units to the maintenance portfolio, representing 55% of the branch goal. - Key contributor to outstanding branch sales through effective customer service. The Portland office was recognized for the best sales and operational performance in North and South America in 2007.

Fremont, California, Us

Directed teams in the installation and process qualification of multi-million dollar semiconductor manufacturing systems in Europe, Asia, and the United States. Contributed to training and technical development of electroplating process equipment.- Led seven-person reliability improvement team for Altis, Europe’s largest computer chip fabricator. Increased annual production capacity from deposition systems by $10M+; achieved a 30% increase in availability. - Team performance helped Novellus enjoy an industry leading position in the installation of 100 copper electroplating systems. Systems had the best performance metrics and reliability in the industry, with a market share that grew from 63 to 85% during this time. Recognized as Best Product Support Team at Novellus.- Acknowledged for outstanding performance and selected to work on high visibility projects for Novellus’ most critical clients including Intel, IBM, Texas Instruments, Hitachi, and TSMC.

Bachelor Of Science (B.S.), Mechanical Engineering / Materials Science

Materials Engineering