Provide support to clients in various roles pertaining to design, implementation, and operation of IT systems. Including network infrastructure, web presence, CRM management, Customer Support planning and implementation.

Oversee high level operations of Client Support and Implementation departments. Serve as direct client point of contact for all new "high profile" projects, including the development and roll out of new vending and kitchen automation software/hardware.

Provide Windows/Unix/Linux administration, network operating center (NOC) administration, LAN/WAN/VPN administration, VMware administration, and intrusion detection and prevention (IDP) monitoring. Also manage FTP servers, AD/DNS, wireless access points and load balancers. Design and implement highly available (HA) and disaster recovery (DR) solutions. Provide direct Active Directory (AD) support to administration and users.

Work closely within a small support and development team with a focus on monitoring and supporting both technical and business inquiries from clients. Automate resolution of routine inquiries to allow the team to focus on creating scalable, high-value solutions to operations problems. Log bugs and user experience issues and follow them through to resolution. Implement and serve as scrum master for operations team sprints aimed at creating a more efficient process for improving internal tools. Create easily consumable documentation for business and technical processes to ensure new team members are onboarded quickly and effectively.

Provide real-time chat and phone support to mid-market and enterprise level clients, supervise all tier 1 agents on shift assisting them with providing solutions to clients while in chat. The majority of my support relies on the intricate knowledge of LivePerson products and coordination with Production, Deployment, and Tier 3 teams.

Provide real-time live chat support to customers wishing to integrate LivePerson into their existing web page and offer assistance to those who wish to "fine-tune" their already existing LivePerson code. The majority of my support relies on the basic understanding of JavaScript and HTML, as well as the ability to quickly understand, address, and resolve a diverse variety of technical issues.

Provide direct customer information and support to various contracted clients; Provide both on-site and "virtual desktop" IT support with various desktop, networking, and data-hosting equipment and cabling; Provide direct product knowledge and training on all related products; Collect and record knowledge base from product vendors and customers.

Contracted for direct customer information and support to various clients; Provide both on-site and "virtual desktop" IT support with various equipment and cabling; Troubleshoot LMS related support requests; Provide direct product knowledge and training on all related products; Collect and record knowledge base from product vendors and customers; Document and escalate any unresolved requests.

Provide direct sales and company presentations to airline personnel both locally and at various hub locations, such as Seattle and Memphis. Act as on-site technical support for point of sale network, including local networking, wide area networking, printers and user interfaces.

Provide Technical Help Desk Support, as well as coordinate on-site support and repair for corporate clients, such as Compaq, Golden Corral and U.S. Department of Defense. Lead team to plan, implement, and install multi-screen monitoring system throughout offices.

Manage Skate/Bike/Paintball retail store and accompanying brand- Responsible for employee hiring, training, and scheduling; Daily operations and bookkeeping; Direct customer sales; Work directly with vendors and distributors for product selection, inventory, and pricing.

Assist Audio/Video Producer - Photography, Videography, Sound, Computer Design and Editing; Client Contact for various projects including GA Press, ADDY Awards, and Women's United Soccer Association. Responsible for mapping and running all audio, HDMI, RCA, and networking cables. Set up and maintain various audio-visual equipment, including projectors, computer interfaces, mixers, P.A. systems, and wireless audio.