William Ryan, Ph.D. Email & Phone Number

UXY'all, UXPA International, ConveyUX, University of North Carolina, University of Hawaii, Arizona State University, Illinois Institute of Design, University of Wisconsin, Penn State, Indiana University, Ithaca College, UX Communities (Atlanta IxDA, Raleigh TriUXPA), Internal Events (IBM Spark, Systems Design Summit, NCR CX Summit), Menu.

Armonk, New York, NY, US

Armonk, New York, NY, US

• Supported teams across IBM Z incorporate accessibility into their product designs earlier
• Helped them report on their products's compliance with WCAG 2.1, US 508, and EN 301 549 standards.
• Acted as a representative for IBM Z in Accessibility matters to the centralized IBM Accessibility Compliance Office

Armonk, New York, NY, US

• Grew the team from 6 to 10 in 1 year through rigorous yet streamlined interviews, temperature checks on our emerging team culture, and structured onboarding plans
• Prioritized diversity and inclusion in hiring from both a demographic and experiential sense
• Restructured team into 2 squads to better respond to product demand, ensure no designer is on an island, address attrition happening due to the Great Resignation, and enable teams to build better domain knowledge
• Built a team culture of psychological safety with more regular critique, of process improvement in the way we did and tracked the work, and of career growth for team members through goal setting and mapping
• Reported on work efforts IBM Z Design team as well as the broader zAIOps and z Software portfolio

Armonk, New York, NY, US

• Cultivated UX Strategy around predictive reasoning and visualization for IBM Z resources and proactive incident management during resource outages throughout the portfolio
• Supported a number of products in IBM Z to achieve the business strategy to build agnostic hybrid-cloud monitoring capabilities
• Networking and creating a cadence with sponsor users and conducting research
• Responsible for organizing Enterprise Design Thinking workshops to elucidate hills and use cases guiding the development and marketing/sales of 2 new products in our portfolio
• Guiding design direction based on insights from research creating prototypes and mockups aligning with development teams to ensure they are able to execute the desired design

San Mateo, California, US

• Advised founder matters of design and mentored their design team in research and design strategy
• Created core UX models (personas, customer journeys) exploring both awareness generation, purchasing, and using the product
• Managed initial website and domain controlling its launch and managing collected leads
• Designed first iteration product design for new Machine Learning Model Optimization product
• Created core brand elements including its current logo
• Redesigned core investor pitch decks for company owner

Ithaca, NY, US

• Managed a team of 15: designers, writers, engineers, and researchers as well as a number of engineering contractors
• Increased our team efficiency and impact by focusing our efforts to drive the redesign efforts for 6 strategically important products
• Built shared UX roadmap coordinating and planning our team's work on 18 different products
• Proposed a strategy for accessibility evaluation, road-mapping, and customer response
• Acted as connector to break down silos and get brainstorming efforts with multiple teams starting to build similar solutions
• Principal advocate for the user, research into the user/usability, and design principles in our organization

Atlanta, Georgia, US

• Primary contact for Hospitality design leadership where I managed relationships and expectations with 8 product teams, Sales & Solution Architecture, PM leadership, and VP of Engineering for this group
• Maintained quarterly roadmap of design work and accomplishments for heads of Design, Product, and Engineering
• Communicated Hospitality need to design leadership, forecasting increased need allowing us to 2x the dedicated team size during my tenure
• Primary UX strategist for the Hospitality organization creating dozens of personas, journey maps, and service blueprints tracking our software's impact and user experience for both consumer and back office users
• Led UX strategy and coordinate efforts of 14 person design team (including architects, designers, and engineers) toward rapid redesign of Hospitality kiosk project
• Led cross-product prioritization of key engagements for our design team working with Hospitality helping them achieve key business objectives

Atlanta, Georgia, US

• Led prototyping and service design on dozens of released products with the Cinema, Venues, Travel, Hospitality, Convenience Retail, and Financial Services groups
• Worked on Back of House web, Back Office mobile, Consumer mobile, Kiosk, and POS products.
• Led contextual inquiry and usability research (in-person and remote)
• Conducted dozens of design thinking workshops bringing product, engineering, and even HR as well as our clients into our design process. 50% of these were led and organized by me.
• Led cross-LOB persona library as well as our Axure widget prototype library based on our Design System.

Atlanta, Georgia, US

• Leader of UX strategy, design, research for Cinema and Venues line of business
• Conducted contextual inquiry studies and interviews to build models for workflows, needs, pain points, and opportunities
• Managed 3 long-term contract design resources performing design reviews and coordinating their efforts
• Created and managed user stories alongside product management

Pittsburgh, PA, US

• Conducted competitive evaluation across web and social channels used
• Created UX strategy to make product catalog accessible and company story more visible using the above analyses, surveys of out-of-market customers, and forum content analysis evaluation for truck drivers and fleet owners
• Prototyped and remote usability tested with internal stakeholders and a half dozen out-of market users recruited through Amazon Mechanical Turk
• Created UI specifications and developed front end interface using HTML, CSS, Bootstrap, and JQuery
• Pre- and post-launch analysis conducted via Google Analytics

Atlanta, GA, US

• Planned and conducted remote usability tests on 2 internal portal projects
• Shared out research summary and recommendations to executive leaders on the projects
• Researched best practices on information architecture to inform strategy of such technologies in the design of future portals

Fremont, California, US

• Conducted comprehensive competitive analysis
• Redesigned the home page to incorporate dynamic content changes
• Created digital prototype to document new experience

Ithaca, NY, US

• Managed 6 student employees in conducting research and teaching support
• Taught 345 Graduate and Undergraduate students in visual design, interactive media design, social media design, HCI, programming, research methods, and strategy
• Published 11 articles on digital games, social media, digital ecosystems, and design methods

Indianapolis, Indiana, US

• Taught 100 students HCI, Informatics and programming, health information standards & coding

Bloomington, Indiana, US

• Grading assignments, leading lab sections, and conducting office hours with students in Design Methods, HCI, Informatics, Multimedia Arts & Technology, and Computational Music Analysis

Bloomington, Indiana, US

• Research and publication of dozens of studies including: digital ecosystems, emotional responses to YouTube videos, serious and video games, and the cultures of virtual communities

US

• Designed serious game called "Hazmat Control & Containment"
• Conducted literature review to integrating with a national course on Hazmat cleanup for first responders
• Design game scenarios and required visual assets for the project
• Conducted usability testing with internal stakeholders

• Managed 4 programmers and designers
• Negotiated and created contracts for dozens of projects with on-campus stakeholders
• Led the first profitable quarter in company history
• Contributed to the design and development work numerous projects

Tokyo, JP

• Requirements, design, and development of 2 projects:
• System for posting and storing Kaizan sheets of improvements in the plant
• Training management system for those who ran courses for floor workers

Milwaukee, Wisconsin, US

• Web development support for small, regional bank websites
• Database design to support web applications our team was producing
• Led solution for cross-browser issues in our web applications

Bachelor Of Science - Bs, Computer Science

Ph.D., Informatics

M.S., Human-Computer Interaction

Education record

Education record