Provides leadership and expertise maximizing the student veteran experience at the University of South Florida St. Petersburg. Establishes a strong community presence providing more comprehensive and timely support to student veterans, ensuring they have a high-quality experience and make ongoing progress towards degree completion and career readiness.

Established the quality assurance program promoting customer satisfaction, meeting regulatory requirements, and positively impacting the overall financial performance. Championed continuous improvement efforts and defect reduction initiatives for an effective Quality Management System and Business Management System through both internal and external auditing practices. • Developed, implemented, managed, and integrated quality surveillance plans and strategies for government service contracts. • Served as the principle auditor identifying nonconformances and developing Corrective Action Preventive Action (CAPA) plans for continuous improvement and customer satisfaction. • Provided oversight of the design, implementation, and documentation of process control, process improvement, testing & inspection of all services and business management processes. • Established, implemented, and maintained metrics for monitoring quality effectiveness, root cause analysis, and corrective actions for process improvements. • Led, coached, and guided employees on their service, people, technologies, and impact in the quality management system of service-related industry.

Provided oversight and management of the program management office represented by multiple offices nationwide with over 190 full-time and part-time staff over 6 states. Managed the $14 million budget, personnel, logistics and individual requirements of 6 government contracts simultaneously. • Established a team of key leaders who understood both the strategic mission and the importance of customer and employee engagements and relationship building.• Effectively developed, lead, and demonstrated customer and employee engagement strategies to build trust-based relationships. • Developed the quality processes that forecasted, tracked, analyzed, and reported on contractual requirements. • Measured and increased the organization’s efficiency and productivity, by developing profit maximizing collaborative relationships supporting multiple government agencies. • Acquired collaboration software enhancing communication and effective processes and collaboration across company internal departments and outlying offices. • Led the instructional system design efforts and created commercial-off-the-shelf training provided to government clientele.

Provided strategic day-to-day program planning through initiation, execution, and assessment of programs and services of commercial investigation and security guards in the state of Florida. Responsible for business development, community relations, and law enforcement coordination locally and federally.

Retired Army Officer, badged and credentialed Senior Counterintelligence Agent who planned and conducted all aspects of various unilateral and bilateral controlled operations. • Extensive collaboration with the FBI, NSA, DOE, DHS and other government agencies. • Senior Advisor for Counterintelligence and Human Intelligence operations at United States Central Command.• Intelligence Instructor and Course Director for controlled human intelligence operations. Specific information regarding positions and experience are available upon request and may be specified upon position or industry.

Provided online instruction to graduate students pursuing the Master in Intelligence degree.• Revised curriculum of Intelligence Team Management providing a focus on organizational management applied in the intelligence community. • Taught 3 graduate level courses (Intelligence Team Management, All Source Intelligence, and Advanced Intelligence Operations).